天津招聘

Job Purpose

Responsible for growing the service activities in area/city.  Focus and responsible for sales growth, management and expansion of service business. Ensuring alignment and compliance of all service strategies and policies within the company and service organization. Collaborate with different org.

 

Key Accountabilities / Responsibilities

• Grow the service business in country/area according to agreed targets
• Formulate and develop one service organization covering all Service Excellence processes, spare parts growth, performance contracts for all brands build on own existing facilities and Authorized service workshops and develop financial goals for service partners. 
• Develop own service activities complying with Group and Regional Service Standards & Requirements,
• Manage service sales Partner and Channel, pro-active promote parts sales match region sales targets
• Manage installation base information, pro-active visit end user customers, develop lifecycle services of service agreement, energy optimization, digital services contracts
• Close collaboration with local management team and sales departs.

Long Term Plans:

• Responsible for implementing a strategic service growth plan for the country that supports the regional strategic planning approach and enabling the delivery of exemplary performance.

Short Term Plans:

• Responsible for short-term plans and budgets being created and delivered within the agreed organizational frames of reference.
• Responsible for developing teams of highly Service Partners and building relationships with the company most important customers, ensuring the company creates exceptional relationships with these key customer groups. 
• Responsible for creating a sales and marketing plan to grow the service revenue for approval by Area Service Manager, Regional Service Director and the local GM.
• Responsible for ensuring a common price policy and cash flow for service activities and spare parts/kits in accordance with the requirements of the region and aligned with local market conditions.
• Responsible for ensuring the right amount of spare parts stock is kept.  Responsible for using technology to add value and efficiency to our customers’ business by managing their pumps offering Energy Optimization solutions.
• Builds a strong partnership with Grundfos sales leaders throughout the company and facilitates collaboration between sales and service delivery teams, consequently contributing to a positive customer experience.
• Pro-actively grow our customer and end user base, by focusing on their needs and solving their pain points.
• To carry out any other works or instructions by superior.

 

Key Success Factors

• Service Sales profitable growth
• Service Customer Satisfaction Survey [SCSS] Results
• External Customer Satisfaction Survey [ECSS] Results
• Additional critical operating tasks to be assigned annually during the People Development Dialogue (PDD) process in line with appropriate strategic direction

 

Required Minimum Qualifications

• Experience managing defined processes within the service environment.
• Possess industry experience within a business environment; experience working in a large manufacturing environment is strongly preferred.
• Most likely to have 5-6 years of relevant work experience before entering level besides formal education.
  Solid knowledge of the plans, processes and activities within the functional area in the service environment.
• Possess a great understanding of the relevant systems, local laws and regulations where applicable, for the service environment.

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The Grundfos Group
Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our purpose is to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

Grundfos China
Grundfos China officially starts in 1995, has established 1 holding company, 2 sales companies (Shanghai and Chongqing), 2 concept stores, 22 offices, 2 production operations, Hong Kong SAR and one technical center. Employing the staff of around 1,600 and generating annual sales exceeding 3.2 billion RMB in 2018, as products are widely used in industry, building service and water utility.