天津招聘

Relationship Support Associate-Business Banking 

职位编号: 0000FP88

Description

Business Banking

Through Business Banking our global network offers comprehensive support, advice and services to businesses in the SME market. From setting up a new business to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Business Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.

- Act as VC colleague by offering service to customers and placing their needs to complete VC interview.

- Work with internal partners (such as BB RM, AMH onboarding team) to assess needs of international and domestic customers and offer appropriate service and solutions.

- Own customer engagement; ensure service excellence at all times, for all aspects of any customer, prospect or professional's interaction with HSBC.

- Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.

- Effectively liaise with Operation Dept. to follow up on customer's daily transactions, ensure the transaction can be completed in timely & accurately manner.

- Act as RM support to support Relationship Manager (RM) in delivering high standard of professional service to ensure customer satisfaction. Establish good relationship with existing customer.

- To assist the preparation and follow up on all documentation relating to credit facilities.

- To maintain service enhancement by assisting RM in cultivating the Sales & Service culture, in ensuring the professional environment of the bank hall and handling difficult situations to customer's satisfaction.

- To perform related system input and checking.

- To assist in Management reporting and updating information in both regular & ad hoc updating.

Qualifications

To be successful in the role, you should meet the following requirements

- Bachelor degree or above, majoring in accounting, finance or related discipline is preferred

- Good communication and interpersonal skills

- Good analytical thinking, attention to details, well organized

- Able to work under pressure and meet strictly deadline

- Good command of spoken and written English and computer literacy e.g. MS Office

                                                                                                                   

You’ll achieve more when you join HSBC.    

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

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