天津招聘

Work Location: Beijing

General Summary:

Partner with store managers and area sales managers to observe, monitor and coach the store sales team for providing excellent seeling, service and operational standards in retail stores.

Responsibilities:

Coaching for customer experience

• Monitor and observe daily customer interactions on the shop floors and debrief by sharing strengths and areas for improvement to the coachee as evaluated against Tiffany knowledge, selling skills and attitude benchmarks/best practices.
• Ensure brand behaviors are demonstrated on the sales floors as company standard including but not limited to grooming, image and etiquette, store presentation standards, etc.
• Partner with store managers and area sales managers for structuring, scheduling and participating in motivational team meetings that include topics such as TEI results sharing and action planning, market/company news, upcoming training events etc.

Coaching for performance

• Partner with store leaders and area managers to monitor and coach the sales team on their individual targets and debrief sales figures in real time.
• Monitor KPIs and coach to exceed individual and team targets.
• Keep managers updated on all coaching conversations, and action plans in a timely manner.
• Establish frequent check-in schedule with management and human resources.

Training and Post-training Support

• Facilitate or co-facilitate training programs to achieve learning and performance goals.
• Provide support for post-training endeavors (surveys, follow-up, correspondence.)
• Suggest development of classes/materials such as end-user manuals, job aids, reference materials, etc. to fill identified training needs or curriculum gaps.

Qualifications Requirements:

• Bachelor degree in a related discipline
• 5+ years retail/training experience (luxury brands or luxury service industries)
• Knowledge of luxury retail, jewelry industry is preferred
• Coaching and/or organizational development experience
• Strong Facilitation, communication and interpersonal skills
• Ability to interact with all levels of employees
• Strong team work skill
• Excellent follow up, organizational skills and project management skills
• Willingness to travel in China (weekend hours may be required)
• Can work with minimum supervision

蒂芙尼，起源于1837年，拥有近180年历史的世界著名的珠宝与腕表品牌，总部设于美国纽约。蒂芙尼钻石、珠宝、银饰、腕表和奢华配饰等藉着优雅且独特的风格而享誉全球。
 
随着蒂芙尼在中国业务的不断拓展，我们诚邀销售精英及热爱蒂芙尼品牌文化的英才加盟！

如您有意向申请本公司的相关职位，请把简历以电子邮件形式至：china.jobs@tiffany.com，投递时请在标题里注明所申请的职位。