天津招聘

Location: Tianjin

    

    

Job Title: Airfreight Customer Service

    

    

Disciplinary reporting to: Air Export Supervisor

    

    

Functional reporting to: Air Export Supervisor

    

    

Subordinates: None

    

    

    

Position Overview:

    

    

- Coordinates for daily work of operation team and monitor operation process

    

- Ensure our operation and service aligned with KPI and customer requirements.

    

- Operation problem solving and solution.

    

- Support and backup for Air Export Supervisor for daily works when Air Export Supervisor is absent.

    

    

Position Accountabilities:

    

    

- To keep day-to-day correspondence and communicate between customer and oversea offices.

    

- Work closely with operations and other teams within the project to meet customer’s requirement and solve daily operational issues.

    

- Timely respond to customer’s queries or request on daily operation

    

- Arrange booking space and picking up cargo

    

- Check on customs clearance documentation, monitor the clearance status Confirm with booking agent for detailed flight information, such as first flight and second lighted and ETA

    

- Create shipment in company IT system

    

- Be responsible for preparing documents with the flight

    

- Offer pre-alert to overseas offices

    

- Issue invoice for local charges and send it to supplier

    

- Monitor the status of the flight and communicate with airline for any accident

    

- Update customer with shipment status from time to time proactively

    

- Close the file at the end of month and document filing.

    

- Perform any special duties or projects as assigned by the supervisor.

    

-

    Relevant  Education Background, Hard Skill, Knowledge and Experience:    

    

- College degree or above major in Logistics, International Trade or relevant

    

- 1-2 years’ experience with forwarding company, trading company or relevant business industry

    

- CET-4 or above

    

- Good command of English both verbal and written

    

- Familiar with software usage of Office Word, Excel, Outlook, Powerpoint

    

    

Core Competences:

    

- Target and Result Focus

    

- Customer Service Orientation

    

- High team work spirit and cooperation

    

- Sense of responsibility

    

- Initiative beyond nominated work.

    

- Business Acumen;

    

- Commitment to Quality;

    

- Willingness to Learn and Flexibility;

    

- Information and Communication Behavior;

    

- Problem solving

    

- Willing to work extended hours when required

Schenker is one of the world’s leading international providers of integrated logistics services more than 135 years. We provide support to industry and trade in land operations, in worldwide air and sea freight, and in all the associated logistics services. 55,000 professional employees at about 1,500 offices in 150 countries around the world achieve a turnover of 13,2 billion euros per year.
Schenker是一家拥有135年历史的全球领先一体化国际物流服务公司。我们为工业及商业企业提供强有力的支持:包括陆运,全球海运和空运以及所有与之相关的物流服务。我们在全球150多个国家拥有1500个分公司和办事处,5,5000名训练有素的员工每年创造约132亿欧元的营业额。

BAX goes Schenker represent a strong unit in the global logistics market and complement their own individual strengths in the important markets around the globe. As the logistics powerhouse, we offer our customers a wide array of multi-modal and value-added services, as well as more integrated supply chain solutions than ever before. Together, Schenker and BAX are:
No. 1 in European land transport
No. 2 in worldwide air freight
No. 3 in worldwide ocean freight
No. 6 in global contract logistics
No. 1 in European rail freight transport
No. 3 in integrated heavyweight freight in North America

BAX与Schenker携手联盟,优势互补,并已成为业内的领头军,将以更强大的动力和更优质的服务为客户提供全方位的增值服务以及更加完整的供应链解决方案。我们在世界范围内已经取得骄人成绩:
欧洲陆运量排名***
全球空运排名第二
全球海运排名第三
全球契约物流排名第六
欧洲铁路运输排名***
美国综合重物运输业排名第三

For more information on Schenker, please see *********************.
详情请访问公司网站:*********************