天津招聘

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Customer Support Specialist, you will be responsible for contract review, supporting service and solution business in achieving business target, and ensuring we are in compliance with ABB related policy and O2C process for Electrification Business Area in Xiamen, China.

Reporting to the Business Controller, you will review company sales and purchasing contracts to identify the risks and revise the contract terms according to ABB policy and company requirement.

- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue
- Monitoring the status of orders
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation
- Ensuring a positive customer experience by giving them regular updates and clarification
- Observing the overall process and trends across inquiries and identifying improvement areas
- Coordinating and getting support from country legal, insurance and IP function, to ensure contract terms are in line with ABB requirement
- Leading risk review application and management, helping sales and PM on the analysis of the risk exposure in the contract if needed

- 3 to 5 years of experience in project risk analysis or related area
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
- Knowledge of principles and practices in customer service
- Knowledge and understanding of Contract Law / Terms and Conditions
- Knowledge of Microsoft Software: Excel, Power Point etc.
- A bachelor’s degree or above, major in Finance, Law, International trade, Economic related.
- Fluency in English both oral and written

For our Marketing, Sales and Product Management team, understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose.

ABB Distribution Solutions are a global leader in power distribution solutions, delivering pioneering low and medium-voltage innovations and services. We care about your tomorrow, providing solutions for a smarter, safer, environmentally friendly and more reliable flow and distribution of electricity.

We look forward to receiving your application (preferably in English). If you want to discover more about ABB, take another look at our website.

Benefits
- Life insurance
- Disability insurance
- Medical insurance
- Sick pay
- Meal allowance

自1992年成立以来，厦门ABB开关有限公司已发展成为ABB配电在中国的生产制造基地，以及ABB集团在亚太地区***的中压开关制造和研究基地。这一切的取得是因为我们拥有一批优秀的员工队伍。如果您具备优良的职业素质和敬业精神，请加入我们富有朝气的团队。我们将提供良好的职业培训，使您与公司共同成长。

请用文本形式，勿用附件！谢谢合作！

符合所述职位要求者，公司提供良好的待遇和职业发展机会。望有意者速与我们联系。