天津招聘

SERVICE DESK-Korean,Japanese

1. Languages – Korean, Japanese，Chinese, English(Paper)

2. Analyst would be responsible for handling L1 issues reported with the Apps & Infra helpdesk, this may include, but not restricted to the following:

3. Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information.

4. Tracking and classifying incoming incidents or service requests, attempting initially solutions.

5. Provides initial assessment of categorization and prioritization for reported Incidents and

6. Service Requests and provides initial support, targeting a higher level of first contact resolution

7. Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups.

8. Perform hierarchical escalation to Service Desk Management and Incident Management

9. Provide communication to end users concerning the status of Incidents, Service Requests, and Changes

10. Compiles data through Incident entry that will be used for management information and reporting

11. Maintains ownership of Incidents, ensuring status update and resolution according to SLAs

12. Provide input to Service Desk Management regarding Continuous Improvement opportunities

13. Cooperating with both internal groups (Problem Management, second-line) and external support teams in order to redirect incidents properly.

Requirements：

1.Fluent in Korean and Japanese. Baisc English skills

2.Basic IT knowledge.

3.Over 2 years IT Helpdesk working experience

受到创始人创业热情的激发,具有预见潜在市场机会的超强能力，HCL已经成为技术领域的领跑者。1976年，在一个小车库里孕育的远见卓识，历经四十二载后蜕变成为一家市值75亿美元的全球科技企业。今天，HCL的软件服务部门-HCL科技有限公司已成为一家经营业务转型、企业和客户应用程序、基础架构管理、业务流程外包和工程服务的领先供应商。HCL利用其遍布32个国家的全球交付模式，提供行业解决方案，如金融服务业、制造业、航空与国防业、电信、零售和快速消费品、生命科学和保健、媒体娱乐、旅游、运输及物流、汽车、能源与公用事业等。

HCL在过去的四年间实现了3次的增长证明了一个事实：其可在全球范围内实现业务改造的能力得益于其以客户需求为核心的自我变革能力。这就是HCL拥有的全球公认、独特的管理模式。《时代》杂志称HCL为“创新的动力室，在那里员工可以发挥无尽的创造力”。HCL的核心价值和其***的“员工优先”理念已经领导HCL在许多前沿领域取得成功和荣誉，并且作为哈佛、伦敦商学院、达顿商业出版和最近大卫汤姆逊的新书《迈向十亿的蓝图-以指数增长的七要素》的研究案例。

目前，HCL的132万名工作人员正紧锣密鼓地与500多个具有远见的客户合作，帮助他们转变运行模式并启动变革来改变商业经营模式。