Field Service Engineer-North
莱宝(天津)国际贸易有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:机械/设备/重工
职位信息
- 发布日期:2021-01-13
- 工作地点:天津-北辰区
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:本科
- 职位月薪:6-8千/月
- 职位类别:售前/售后技术支持工程师
职位描述
Main Responsibilities:
* Ensure to provide best in class field service at the customer site and represent VTS brands. This can include all service activities from planned maintenance to troubleshooting and commissioning.
* To take care preventive maintenance is done according to provided guidelines and Standard Operation Procedures with the proper, supplied tools.
* Proactively building up customer relationships and spotting of business opportunities whilst being on site.
* Proactively generate leads for the Sales team.
* Provide technical support in the form of troubleshooting either by phone or on site.
* Opportunity to become certified as internal part-time trainer to provide trainings internally and help colleagues within the organization to grow their technical knowledge and ability.
* Share lessons learned with colleagues to enhance exchange of experiences and foster a strong network.
* Communicate service and other relevant activities to Customer and VTS Operations Manager. This would be through daily service reports or relevant forms, e-mail and telephone communications.
* Prepare information as requested whether routine or for special occasions and ensure that the customer receives proper service reports.
* Collaborate with the internal team to find optimal solutions in case of breakdowns, expanding of customers activities or other customer specific situations. In general give the best advice possible for the customer. Make sure promises are kept.
* Ensure a neat working environment, clean tools and proper administration.
* Ensure you work according to the company’s safety guidelines, follow any customer specific safety guideline on-site. In addition, you are expected to conduct Last Minute Risk Assessments and know the decontamination info from the records. Always use necessary and prescribed Personal Protective Equipment.
Knowledge Areas:
Technical expertise, combining mechanical and electrical components
Technical and application knowledge: ability to constantly learn and develop
Aspiration to keep up to date with latest technology developments, such as IoT, connectivity etc.
Experience in a service position in an industrial and highly technical environment
- Critical Skills:
Be fully committed to customers and build up strong customer relationships.
Be confident to be an important face to the customer and be strongly service minded.
Be stress resistent and work independently, partly under stressful circumstances
Show courage and integrity.
Demonstrate efficiency and accuracy
Problem solving ability and ability to improvise
Service oriented and proactive communication skills
Learn to develop and update skills
Sharing expertise and experiences with others to ensure lessons learned
Effective and clear communication
Be open and approachable
Work with the Atlas Copco
工作地点为 天津,北京
职能类别:售前/售后技术支持工程师
公司介绍
1997 年,莱宝真空在天津北辰经济开发区投资建立了莱宝真空设备(天津)有限公司,随着公司业务的迅速发展,于2000 年在天津港保税区投资建立了莱宝(天津)国际贸易有限公司。目前,莱宝真空分别在北京、上海、广州设有分公司和维修中心。由于公司业务发展需要,现诚邀有识之士加入我公司,公司将为您提供良好的发展空间及具有竞争力的薪资和福利待遇。
联系方式
- Email:hr.tianjin@leybold.com
- 公司地址:北辰经济开发区双辰西路8号 (邮编:300400)
- 电话:13110041355