客户服务专员Client Service Executive-00143
北京国际（SOS）救援中心
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：医疗/护理/卫生
职位信息
- 发布日期：2013-03-26
- 工作地点：北京
- 招聘人数：若干
- 工作经验：三年以上
- 学历要求：本科
- 语言要求：英语熟练
普通话精通 - 职位类别：销售助理 销售行政专员/助理
职位描述
The Job
1. Support Business Development (BD) team in the renewal and extension of existing accounts by demonstrating value of cooperation with International SOS
2. Ensure that all International SOS products, services and delivery processes are fully understood by the client
3. Work with BDM to drive client communications with their customers, proactively engage clients to promote service utilizations and effectively manage clients’ expectation. Activities including periodical activities reports, service reviews, client trainings, co-marketing & promotion activities
4. Develop long-lasting, multi-layered relationships with existing customers to provide account stability, grow client trust and help to generate account extension sales
5. Liaise with internal departments involved in service delivery
The Person
1. 3 years’ sales support or client service experience in service industry, with work experience and/or exposures to marketing functions
2. Customer-oriented and able to manage clients’ expectations
3. Strong sense of responsibility and ownership
4. Ability to implement plans & activities
5. Excellent Presentation skills and Interpersonal skills
6. Native Chinese and Fluent English
1. Support Business Development (BD) team in the renewal and extension of existing accounts by demonstrating value of cooperation with International SOS
2. Ensure that all International SOS products, services and delivery processes are fully understood by the client
3. Work with BDM to drive client communications with their customers, proactively engage clients to promote service utilizations and effectively manage clients’ expectation. Activities including periodical activities reports, service reviews, client trainings, co-marketing & promotion activities
4. Develop long-lasting, multi-layered relationships with existing customers to provide account stability, grow client trust and help to generate account extension sales
5. Liaise with internal departments involved in service delivery
The Person
1. 3 years’ sales support or client service experience in service industry, with work experience and/or exposures to marketing functions
2. Customer-oriented and able to manage clients’ expectations
3. Strong sense of responsibility and ownership
4. Ability to implement plans & activities
5. Excellent Presentation skills and Interpersonal skills
6. Native Chinese and Fluent English
公司介绍
International SOS (http://www.internationalsos.com) is the world’s leading medical and security services company operating from over 700 sites in 70 countries with 10,000 employees, led by 1,100 physicians and 200 security specialists. Our global services include medical and risk planning, preventative programs, in-country expertise and emergency response for travelers, expatriates and their dependents of over 70 percent of the Fortune 500 companies.