天津招聘

-Function: Supply Chain

-Location: Beijing

To effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.

"Demand Capture:

- complete and resolve all demand capture failures within defined service level agreement"

"Order Filter:

- contact customer or internal contact to resolve blocked orders within SLA

- align material information with customer to be able to capture orders"

"Order Fulfilment:

- Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository

- Apply the mitigation agreed with customer if related to already exisisting orders or Request to Order Fulfilment to setup the mitigation action for future orders

- Manage Stock Allocation issue that requires a customer contact

- Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence)

- Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay

- Contact the customer and propose a resolution in case of Physical Logistics(Warehouse) issue related to Warehouse Capacity and/or Pick&Pack and loading issues"

"Billing:

• Collaborates with billing in the resolution of billing issues that requires a contact with the customer"
• Returns and Refusals: Be the pricipal contact for the customer for all returns and refusals
• Use of reason code methodology to record appropriately root cause

• Collaborate with relevant specialists (in COC and Market) to determine and better understand cause of master data and pricing exceptions that cause blocks or order failure - e.g. COC O2C Master Data Specialist and COC Pricing Analyst
• Provide 360 visibility on status of orders to customers and internal teams
• Ensure regular monitoring of open orders as per steps and frequency defined in SOP Standard Operating Procedures and Standard Routines
• Optimize orders where logistical efficiency is required such as attainment of logistics trade terms
• Identifying, analyzing, and initiating the escalation process based on the escalation criteria.
• Manage relationships with key stakeholders in the Market and CoC to ensure the quality and processes are meeting the business and system requirements.
• Drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPI's
• Participate in NCE operational review meetings and contribute to continuous improvement of demand capture process

• 2 years or more experience in leading teams in at least two of the following areas :

-- Customer Service/ or Call Centre

-- Facing Supply Chain

--Demand & Supply Planning

-- Distribution/ Materials Handling

--Sales and/ or Marketing

• Project management experience to implementation of major project(s) or change program(s)
• College/University degree required
• Strong Excel Skill
• Excellent written& oral communication skills.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures.

雀巢公司成立于1866年，目前已经有150多年的历史了。总部位于瑞士的韦威，是全球知名的食品饮料公司。雀巢努力的目标是“充分发掘食品的力量, 提升每个个体的生活品质，无论当下还是未来”。雀巢产品在186个国家均有销售，拥有超过2000个品牌，涉及婴儿营养、饮用水、咖啡、糖果巧克力、宠物食品、专业餐饮解决方案、乳制品、健康科学、冷冻食品、调味品等领域。我们还通过太太乐、徐福记、豪吉等本地品牌为消费者提供优质产品。
雀巢在中国的总部位于北京。目前在国内运营22家工厂、3个研发中心（北京、东莞、深圳）和5个创新中心（上海、青岛、泰州、天津和哈尔滨）、奶牛养殖培训中心和谷物能力中心（哈尔滨）、雀巢咖啡中心（普洱）、食品安全研究院（北京）、4个客户交流中心。