天津招聘

Dear Candidate,

Hoe you are doing well & safe!

GREAT OPPORTUNITY IN SHANGHAI, CHINA

My name is Deepanjali Giri, I am contacting you from the HR Department of Excis Ltd., a global IT Company? with head offices based in the UK. Please feel free to visit our company's website.

We are urgently looking for an IT Desktop Support Engineer to support one of our projects in Shanghai, China.

This is a full time & Permanent job opportunity with our company on our Payroll.

Also please provide a copy of your updated English CV .

Please share this job with your Contacts. Appreciate your help.

Please find below the job details:

Job Designation: Desktop Support Engineer

Job Location: Shanghai, China

Job Description:

Please see below for scope of work:

1- To provide technical support; answering support queries either onsite or via phone of e-mail
2- To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.
3- To take ownership of user problems and be proactive when dealing with user issues.
4-To log all calls on the call logging system and maintain full documentation.
5- Respond to enquiries from clients and help them resolve any hardware or software problems.
6- Maintain a log of any software or hardware problems detected.
7- Support users in the use of Computer equipment by providing necessary training and advice.
8- To escalate more complex service issues to the relevant IT personnel.
9- Troubleshooting & Problem Solving of Workstation related problems
10- Maintaining Asset Register of all IT equipment in IS Workshop and Department
11- Implement, managing and maintaining Workstations 7/8/10
12- Implementing & Support of MS Office 2000-2013 products
13 -Proficient in MAC Support
14- Installation and Support of Network & Local Printers
15- Required to work long hours from time to time
16- Basic MS Active Sync & Blackberry knowledge
17- Setups of iPad, iPhone and Android devices
18- Ability to do remote support (Tools will be provided)

We thank you in advance for your kind consideration and look forward to a positive feedback from you with high hopes for a potential cooperation with you.

Have a great day forward!?

?

Kind Regards,

Deepanjali Giri

Human Resources Department

Excis Ltd.

"Excis is a global IT services company and excels in cross-border IT services, such as 24/7 IT support, IMAC (install, moves, additions, changes) with particular expertise in Telepresence deployments, international network router / switch configuration, installation and troubleshooting, and also specialists in End User Support services.Many of our clients are Technology Manufacturers, IT Service Providers or Systems Integrators who wish to extend their global delivery & support capability.Excis is their complementary or supplementary technical resource to help deliver those international IT projects'.
In Essence, Our Business Is To Serve Your Business, And As Your IT Services Partner We Offer The Following Value: -
? Centralised Billing (Regardless How Many Countries Are In A Single Project)
? An Established Ando Proven International Delivery Model
? A Flexible, low risk and highly competitive cost model
? A 'do whatever it takes' attitude, to ensure customer satisfaction
? A true partner culture and ethos
In summary, operating globally, with over 1100 technicians to call upon, we focus on:-
1. Reducing your costs
why deal with multiple international partners, Excis is your one stop shop?
Provide a single invoice, regardless of how many countries we engage
2. Increasing your revenues
you can now bid for those complex multinational projects
eliminate the need to train multiple partners
3. You & most importantly your customers' satisfaction
we never forget, we represent you "