天津招聘

Postion: Customer Experience Agent, GCA Customer Experience Multicarrier, ILS Standalone Qingdao

Report to : Standalone TST Team Leader, GCA Customer Experience Multicarrier, Standalone & LCL

Job Description:

Be responsible for intermodal works with vendors for PRN L&S Truck, CHB etc . Providing inland transportation service to customer, provide customer resolution on operational issues. Ownership of Intermodal in PRN to deliver growth, profit and customer satisfaction.

Key Responsibility:

• Deliver key processes to improve productivity and service levels to get on time delivery and pro-active notification to the customer

• Execute cost savings plans with procurement logic to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability

• Execute process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations and improve end-to-end service delivery to customers

• Suggest alternate viable solutions and actively resolve customer complaints within stipulated timeframe

• Ensure alternatives provided are aligned with rules and regulation including local policies

• Keep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experience

• Collaborate with customers and intermodal product

• Capture Voice of Customer frequently and provide feedback to the team to improve inland delivery performance and experience

• Handle system updates and customer requests in accordance with defined processes

• Ensure all relevant costs are timely updated in systems and ensure charges are passed on to customer

• Share best practices and knowledge

• Geographically covers the products in PRN

Requirements :

• Operational Efficiency & Customer Service Experience

• Understanding of legal / commercial framework and documentation related to

• Across all the logistics products & processes- Sea, Air and international trade

• INCOTERMS, STC, Customs Documentation, HS Code, and import/export processes.

• Trade Compliance, HSS, Environmental Compliance

• Financial Management processes relating to invoicing / dunning, and job file profitability management

• Working knowledge of ILSE, BST, FACT

• Relationship Management

• Customer-facing and interaction skills with customer orientation

• Ability to work and thrive in a flexible matrix organization

• Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural environment

• Drive for Results

• Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.

• Passion for customer service and cost

• Well-organized when working under pressure

• Proactive and exhibits problem solving capabilities

The A.P. Moller - Maersk Group
A.P. 穆勒 - 马士基集团
The A.P. Moller - Maersk Group, with its headquarters in Denmark, is a worldwide leading organization with more than 115,000 employees and offices in around 130 countries. The Group is engaged in shipping, logistics, terminal investment and management, retail, oil and gas exploration and manufacturing.
A.P. 穆勒 - 马士基集团是一家源自丹麦的全球化集团公司，在全球130多个国家设有办事机构，拥有逾11.5万名员工。集团的主要业务在航运、物流、码头投资和管理、零售、石油的天然气的开发以及制造业等相关领域。

A.P. Moller - Maersk Group in China
A.P. 穆勒 - 马士基集团在中国
The A.P. Moller - Maersk Group has been operating in China for more than 80 years. The foundation of the Group’s presence in China is characterized by our commitment to serve foreign trade, continued expansion, investments with mutual benefits, and good corporate citizenship.
With more than 100 offices and 11,000 employees in China, the Group’s operations include an extensive network of offices, wholly-owned and joint venture transportation companies, logistics companies and industrial enterprises, as well as investment in and management and operation of marine terminals in key coastal cities in China.
The A.P. Moller - Maersk Group is also a major buyer of vessels and marine equipments made in China as well as consumer products for the Group’s supermarkets in Europe.
A.P. 穆勒 - 马士基集团服务于中国的对外贸易已逾80余年。集团在华的立身之本是信守承诺：致力于服务中国的对外贸易、在互利互惠的基础上不断拓展业务，增加投资，争做优秀的企业公民。
今天，集团在中国大陆和中国香港设有100多个办事机构，员工超过1万1千名，并积极参与集装箱航运、物流、集装箱码头运营和管理、多式联运、工业制造与采购以及海事设备维护维修服务。
A.P. 穆勒 - 马士基集团是中国大陆制造的远洋货轮和海运设备的主要采购商，同时还为集团在欧洲的超级市场采购中国产品。

About Damco
关于丹马士
Damco is the new, combined brand of the A.P. Moller - Maersk Group's logistics activities.
丹马士是A.P. 穆勒 - 马士基集团旗下为客户提供供应链管理与货代专业服务的一个新的联合品牌。
Damco offers a broad range of supply chain management and freight forwarding services to customers all over the world, and has 10,500 colleagues in 280 offices, covering over 93 countries in Africa, Asia, North America, Europe, Middle East, and Latin America.
凭借在亚洲、非洲、北美洲、欧洲、中东和拉丁美洲超过93个国家的280个办事处以及1万零5百名员工，丹马士为全世界的客户提供广泛的供应链管理和货运代理服务。
In Damco, we pride ourselves with having people who have the energy to go the extra mile to find the most reliable, efficient solution for our customers - and deliver on our promises. In every Damco office around the world, we have local people, who speak the local language and engage with, and make a difference in the communities in which we live and work.
在丹马士，我们以我们的员工为骄傲，他们拥有勇往直前的工作态度，精益求精地为客户寻求最可靠、最有效的解决方案，使承诺成为现实。丹马士在世界各地的办公室均会聘请使用当地语言和了解地区文化的当地员工，融入所在地区，大展鸿图。

Read more
如欲了解更多资讯，敬请访问我们的网站
The A. P. Moller – Maersk Group： **************
Damco： *************
A.P. 穆勒 - 马士基集团：**************
丹马士： *************