天津招聘

POSITION SUMMARY

• Play the role as a bridge between the customers and the overseas counter parties.
• Assist Manager to monitor the key account service team to achieve the customer’s business goals.

RESPONSIBILITIES

• Be responsible for day to day operations specially for Key Account, and ensure daily operation is conducted in accordance with the SOP.
• Assist the manager to streamline the on-site customer service procedure to ensure the service standards meet or exceed customer’s requirement by providing excellent performance.
• Assist Manager to handle special case for instance, OEM to OEM directly shipment.
• Assist manager to ensure that profitability of the account grows dramatically by expanding current services and adding new services.
• Create extraordinary customer satisfaction by taking the customer’s perspective, anticipating customer needs and focusing internal and external resources to provide unique, totally satisfying service.
• Develop and maintain a strong business relationship and serve as the primary communication link between the customer, OEM, trucking company, as well as with front line personnel in the various operations divisions and teams.
• Be responsible for preparing relevant reports.
• Data entry in system accurately and generate various reports from system if required.
• Act as the back up in case any team member is not available.

                               

REQUIREMENT

• College or above.
• Over 5 years relative working experience in shipping/logistics industry.
• CET-4 or above.
• Good English, both writing and spoken.   
• Good communication skills.
• Sense of customer service.
• Can be work under pressure.
• Time management skills.
• Teamwork sprit.

It's more than just lip service when we say we live to deliver. We are one of the World's Most Admired Companies ranked by Fortune magazine because of our commitments to service, people and communities that reflect our priorities of becoming the best company to work for and enhancing the quality of life wherever we are. Our numerous and varied employee reward programs encourage staff excellence, so no matter what role you play in our organization, we'll lead your career in the right direction.

We are looking for high caliber professional to join our new division specializing in international freight forwarding.