Infrastructure service assistant manager
利丰供应链管理(中国)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(非欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2020-11-27
- 工作地点:上海-闵行区
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:本科
- 语言要求:英语良好
- 职位月薪:1-1.5万/月
- 职位类别:网络安全工程师 IT经理/IT主管
职位描述
Job Descriptions
- Perform administration and operational support for all servers, storages and network equipment for LF logistics China
- Work with internal colleagues and external vendors for global infrastructure system implementation, enhancement, support and maintenance
- Provide system monitoring, provisioning, support and maintenance for all IT equipment
- Review system and storage performance and assist in planning and design with global infrastructure
- Handle ad-hoc Global infrastructure request and M&A projects as assigned
- Provide training to level 1 and level 2 support teams
- Drive and manage infrastructure projects
- Requirement gathering, solutions definition and engineering, and other duties associated with design phases of methodology
- Ensure all network equipment are in working order and accounted for
- Perform work assignments associated with network placement and IP address assignments for printers, servers and other similar devices
- Manage and support company routers, switches and firewalls
- Identify support trends, troubleshoot issues, and provide escalation point to others within the department or liaising with third parties when required
- Support exiting processes and solutions to maintain corporate data security
- Provide prompt and accurate feedback to internal and external customers
- Research, diagnose, troubleshoot and identify solutions to resolve internal customer issues related to systems infrastructure
- Provide 2nd /3rd level support coverage including out of hours support (callout) as part of the callout roster
- Document and diagram all infrastructure solutions to company standards
- Perform other duties as assigned by management
Requirements
Diploma or Degree in Computer Science, Information Technology or related discipline preferred
Minimum 5 years' relevant experience
Experience in designing systems and storage architecture and delivering infrastructure systems solutions in multiple data center environment
Able to work under pressure, result oriented, excellent communication skills, self-motivated, responsive and detail minded
Ability to build strong relationships with the team, communicate effectively with internal and external parties
Well organized individual, able to manage multiple tasks, strong problem solving skills, able to meet deadlines
Good command of written and spoken English and Mandarin
MCITP or CCNP
Literate in Microsoft office programs. Proficiency using Windows desktop and server platforms, including Active Directory, Mac OS, Windows 10, Windows Server 2008 and 2016, Cloud service, MS Office and networking and routing technologies.
职位介绍
?为LF物流中国的所有服务器,存储和网络设备提供管理和运营支持
?与内部同事和外部供应商合作,以实现全球基础架构系统的实施,增强,支持和维护
?为所有IT设备提供系统监视,供应,支持和维护
?审查系统和存储性能,并通过全球基础架构协助规划和设计
?处理特别的全球基础设施要求和并购项目
?为1级和2级支持团队提供培训
?推动和管理基础设施项目
?需求收集,解决方案定义和工程以及与方法设计阶段相关的其他职责
?确保所有网络设备均处于正常工作状态并进行了说明
?为打印机,服务器和其他类似设备执行与网络布置和IP地址分配相关的工作分配
?管理和支持公司的路由器,交换机和防火墙
?确定支持趋势,解决问题,并在需要时向部门内其他人员或与第三方联系提供升级点
?支持现有流程和解决方案以维护公司数据安全
?向内部和外部客户提供及时准确的反馈
?研究,诊断,故障排除和识别解决方案,以解决与系统基础架构有关的内部客户问题
?提供第二级/第三级支持范围,包括非工作时间支持(标注)作为标注名册的一部分
?记录并绘制所有符合公司标准的基础架构解决方案
?履行管理层分配的其他职责
要求
具有计算机科学,信息技术或相关学科的文凭或学位者优先
至少5年相关经验
在多个数据中心环境中设计系统和存储体系结构以及交付基础架构系统解决方案方面的经验
能够在压力下工作,以结果为导向,出色的沟通能力,有上进心,响应能力强和细心
与团队建立牢固关系,与内部和外部各方进行有效沟通的能力
组织良好的个人,能够管理多项任务,解决问题的能力强,能够按时完成任务
良好的英语和普通话读写能力
MCITP或CCNP
精通Microsoft Office程序。熟练使用Windows桌面和服务器平台,包括Active Directory,Mac OS,Windows 10,Windows Server 2008和2016,云服务,MS Office以及网络和路由技术
公司介绍
联系方式
- Email:WangLingLing@LFLogistics.com
- 公司地址:软件大道66号华通科技园504