Customer Service Supervisor
CEVA Logistics
- 公司规模：10000人以上
- 公司性质：外企代表处
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2020-12-01
- 工作地点：上海-浦东新区
- 招聘人数：1人
- 工作经验：8-9年经验
- 学历要求：本科
- 职位月薪：1.2-1.5万/月
- 职位类别：客服主管
职位描述
To manage and supervise air outbound operations to make sure the customer service quality
1.Supervise the daily operations of the Customer Service Officer.
2.Regularly set up internal service review meeting with Key account owner/APE/ operations for Service quality
Proactively and regularly attend external service review meeting with customer for good relationship with account owner together3. Support account owner to define process flow of SOP in place and instruct staff to closely follow up
4. Actively handle customer complaints and make effective countermeasure for service improvement
5.Join the meetings with all related managements since the KEY projects implement until go life
6. Drive Team productivities and provide services for all extra inquires which given by customers’ side during the daily jobs
7.Assist Customer Service Manager for any special projects especially the key issues for those VIP customers
8.Perform other duties that may be assigned from time to time
Knowledge, Experience & Skills
1.Bachelor Degree ,Bachelor Degree above
2.Minimum 6-8 years related experience in Air freight operation ;Over 8-10 years related experience in Air freight operation
3.have leadership knowledgeReliable, Well organized, Honest, Team-player Excellent communication skill in both Chinese and English,Strong leadership background is preferred
4.Good people management skill
职能类别：客服主管
公司介绍
CEVA - Responsive Logistics for you
CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.
CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
For more information, please visit *********************
CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.
CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
For more information, please visit *********************
联系方式
- Email：shiela.yao@cevalogistics.com
- 公司地址：上海市蒙自路763号丰盛创建大厦1座23楼 (邮编：200023)