天津招聘

Key Responsibilities:

Coaching and development:-

• Challenges and supports direct reports in developing and implementing Customer service strategy and adhering to global standards

Performance:-

• Monitors performance against established KPIs and budgets, takes corrective action when necessary and exceed where possible.
• Continuously driver to reduce waste in the CS processes, by analysing (speaking with) data and recommending improvements to relevant parties.

Export  customer service processes:-

• Handle service escalation requests from internal/external customers
• Phone call/Chat attendance (when and where applicable)
• Assist the export country Customer Service Agents in handling and resolving customer requests where applicable.
• Facilitate completion of booking and documentation processes
• Work in coordination with country port authorities, other local country CSAs and other service departments on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
• Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling.
• Deliver customer experience as outlined by HQ Centre Customer Service

Position Specifications: 

Education and Experience

• Bachelor’s Degree.
• Service oriented and focused on managing expectations.
• Sense of urgency and stress handling.
• Ability to work with both internal and external stakeholders across different cultures.
• Team player, empathy and superior interpersonal skills.
• Proficiency verbal and written communication skills (English).
• Experience in Service Industry is desired.

Maersk Group is a publicly traded corporation with some 68,000 shareholders. Our controlling shareholder is the A.P. Moller and Chastine Mc-Kinney Moller Foundation,which was set up by the company’s founder in 1953.Maersk Shares are traded on the Copenhagen Stock Exchange.

The company was founded in 1904,when Arnold Peter Moller partnered with his father in their hometown of Svendborg, Denmark to purchase a second-hand steamship.

All together, Maersk and its various business units employ about 108,000 people in some 130 countries. Our activities fall into the following main areas: Container activities, Oil and gas activities, Terminal activities.


马士基集团成立于1904年，总部位于丹麦哥本哈根，全球雇员达到10.8万人，在130多个国家设有400余个分公司。除航运业外，集团多元化的业务范围广及物流，石油及天然气之勘探和生产，造船业，航空业，工业生产，超级市场零售业和IT等范围。2011年美国财富500强中排名第144位。

工作生活方面：
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇：
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！