天津招聘

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistic networks in the world with a team of highly experienced logistics professionals, product and program managers.

We are seeking a highly motivated Sales Operations Specialist to develop and deliver sales operational initiatives. The Sales Operations Specialist will be working closely with multiple business teams/stakeholders and execute operational tasks to support and improve AGL services deliverables and experience to ensure long-term success. The role will work on Amazon systems, interact with Sellers, and perform daily operational tasks from leads and account management, account life-cycle process management as well as data analysis and reports/dashboards development.
 

The ideal candidate should have sales operation related experience, ability to work independently in a complex and fast growing business environment. The candidate will be able to interface with technology systems, pull out data from varied resources, analyze data and gather actionable conclusions; and be comfortable in executing repeatable processes while identify and proactively explore opportunities for process improvement or automation.

Job Description

• Provide daily support to multiple sales teams on centralized and standardized operational tasks including but not limited to: leads/account/credit management, seller profile creation, contract management, data pulling, reports generation, and systems utilizations etc.
• Identify operational barriers and dive deep on root causes, provide feedback and innovative solutions to enhance productivity and efficiency
• Document processes, regularly update existing SOP, review/suggest SOP changes required if any
• Identify areas of possible process improvement or automation opportunities, assist and support to create and implement complicated process, and independently work on small scales ones
• Develop and handle various sets of daily, weekly and monthly business reports, and dashboards
• Provide insights or deep dive analysis on accounts, seller segmentation, performance gaps, etc.
• Present analysis result to different level of management in business languages
• Mastery at Amazon systems, trouble shoot system relevant issues by interacting with multiple system owners, and identify opportunities for system optimization

Basic Qualifications

• 1+ years of industrial experience, preferably in supply chain or international logistics industry
• 1+ years of business analysis role preferably with sales tools, sales processes and sales force automation systems
• Strong business analysis and functional experience, including requirements gathering, testing, and creating/deploying solutions to end users
• Excellent in using Word, Excel formula, and basic knowledge of Tableau, VBA or other data analytical tools
• Ability to work independently and in a team environment
• Be good at both oral and written English

Preferred Qualifications

• Strong communication skills, time-management and multi-tasking skills
• Ability to work flexible hours in order to meet task deadlines
• Ability to compile and analyze performance data to develop metrics that support decision-making
• Outstanding analytical, problem solving, and organizational skills

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。