天津招聘

Amazon  strives to be Earth's most customer-centric company where people can find and  discover virtually anything they want to buy online. By giving customers more  of what they want - low prices, vast selection, and convenience - Amazon  continues to grow and evolve as a world-class e-commerce platform. The China  global selling team aim to deliver on this vision by identifying China Selling  Partners, bring their product selection to Amazon's global marketplaces, and  drive seller success in WW platform. The team acts as the primary interface  between Amazon and our business partners. We obsess over providing world class  support to Merchants selling on the Amazon platform. We strive to predict the  Seller's needs before they recognize they may have a problem, create innovative  self-help tools, and provide solutions to help our partners better serve their  customers.

  

 Responsibilities

• Evangelize, deliver information on programs, products via phone, email etc.
• Educate Sellers follow compliance guidance based on SOP executions  
• Maintains acceptable performance metrics such as quality, productivity and first contact resolution and Seller compliance rate.
• Demonstrates effective, clear and professional written and oral communication.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
• Builds Platform and business knowledge to better serve Sellers.
• Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
• Liaise with other departments such as program teams, Selling Partner Support Team, or Global teams as required to resolve Seller’s issues and questions.

Basic Qualifications

• Experience in program management and/or operations
• Ability to think creatively, deal with ambiguity, and manage changing priorities
• Experience within a customer service environment. Desire to expand skills into new areas.

• Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
• Committed seller advocate, drive process & tool improvements.
• Enthusiasm and strong self-motivation.
• Strong prioritization and time management skills, with a high degree of flexibility.
• Work with partners to drive adoption and implement our solutions.
• Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
• Demonstrates effective communication, composure, and professional attitude.
• Exemplary performance record, particularly with regard to quality & productivity.
• Required skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
• Good data analysis skill
• Proficient in both English and Chinese communication.

Preferred Qualifications

• Business acumen in areas of Global e-commerce and retail.
• Committed seller advocate, drive process & tool improvements.
• Success managing dynamic account portfolios.
• Experience in strategy planning or Marketing 
• Data analysis experience(SQL skill)

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。