天津招聘

2012 大连/广州 新建呼叫中心 Description for L1 & L2 Support Engineer

Responsibilities:

Establishes system by planning and executing the installation & configuration of Laptop & Desktop.

Should know the logical and linear troubleshooting concepts

Troubleshooting Knowledge on Windows XP/ Windows 7, Windows 2003/2008 Active Directory, FTP services, IIS services, DNS services, ISA VPN & Switches, ISA Proxy and Anti viruses, WSUS.

Configuration and installation of RAID, Server Operating System.

Automate systems monitoring tasks using standard monitoring tools

Server hardware provisioning including configuration and deployment

Patch Management, WSUS or similar product

Data backup management, scheduling and reporting

Antivirus solution, McAfee Enterprise with ePo Orchestrator (preferred) or similar product

Testing and deployment of client applications across the desktops and servers

Troubleshooting and support corporate operations

Establishes system by planning and executing the installation & configuration of Server & Storage.

Installation & troubleshooting of Network device like Switches, Router & firewall.

Planning and executing the installation & configuration of Windows 7 & Windows Server 2008.

Implementation & configuration of Windows Active Directory Services.

Adding, removing, or updating user account information, resetting passwords.

Implementation & configuration of Windows ISA server, DHCP, DNS Server.

Installation & configuration MS Office, MS outlook, Antivirus.

Implementation & configuration of Database server My SQL, MS SQL server.

Implementation & configuration of Cluster Services.

Configuration & Troubleshooting Network printers, Scanner.

Configuration & Troubleshooting Telecom related issue.

Maintains system performance by performing system monitoring and analysis, and performance tuning.

Troubleshooting system hardware, software, networks and operating and system management.

Designing and running system load/stress testing; escalating Hardware &application problems to vendor.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Maintaining documentation for SOPs, Uptime Reports Weekly, and Monthly.

Performing routine audits of systems and software.

Performing daily, Weekly, Monthly Backups.

Applying operating system updates, patches, and configuration changes.

Applying Anti-Virus patches and perform Full virus Scan and run cleanup.

Responsibility for documenting the configuration of the system.

Troubleshooting any reported problems.

System performance tuning.

Monitoring Bandwidth utilization.

Follow up ITIL best practice and process.

24/7 support and availability.


Requirements:

Certification as a MCSE

Diploma or equivalent from a recognized technical institute

Effectively communicate skills to engage the customer and start the service experience




2012 大连/广州 新建呼叫中心 SR. Engineer Telecom

Responsibilities:

·Implements and supports the telephony infrastructure including: Avaya CM, SIP, Session Border controllers, IVR, Session Manager, VoIP, CMS, Call Accounting, and various Call Center applications.

·Implement, maintain and troubleshoot Avaya S87XX/83XX/85XX class media servers and gateways running Avaya Communications Manager R5.2 & 6.0; and CMS in a dispersed voice network

·Call Center skills: Depth knowledge of VDN, Vector & Variables a must.

·Other job functions will be to assist in the planning, design, implementation and management of projects for China delivery location that may include deploying new technologies across the network integrated to multiple centers

·Implements and maintains advanced telecommunication applications such as CMS, PBX software, call accounting and unified voice messaging.

·Execute project work related to the Voice/Telephony support area during service interruptions with minimal supervision. This includes managing vendors and communicating status to the area supervisor

·Performs routine system administration and maintenance with no impact to the business.

·Keeps documentation up to date for all telecommunications systems but not limited to toll / toll-free numbers, call center routing, trunking and voice announcement scripts

·Proactively analyses, troubleshoots and resolves telecommunications systems and circuit issues in a timely manner.

·Resolves open help desk tickets and verifies all issues were properly resolved and documented.

·Works with other IT team members (within China & outside) to develop design strategies and implementation plans for new initiatives and/or to resolve problems.

·Interacts with end-users (including internal & external clients) in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact business.



Requirements:

·Excellent verbal and written communication, interpersonal and customer service skills.

·Self-starter, able to work independently and as part of a team in a fast paced environment.

·Expert knowledge of Avaya Communication in a distributed environment

·Expert knowledge of Avaya Session Manager

·Expert knowledge of VoIP (H.323 and SIP) and TDM (ISDN)

·Expert knowledge of CTI applications in a Call Center environment

·Advanced knowledge of Avaya Gateways

·Advanced knowledge of Avaya CMS

·Working knowledge of Peripheral Gateways

·knowledge of VXML-based IVR Systems

·knowledge of Session Border Controllers

·knowledge of Linux Administration

·Expert knowledge of NICE & Verint Call recording systems (Station side, Trunk side, IP Logger, Screen recorders, Storage managers etc)

瑞思咨询成立于2006年，是国内较早经人力资源与社会保障部正式批准设立的一家专业从事人才咨询、招聘、派遣、培训、测评、劳务派遣、人力资源服务流程外包、灵活用工等业务的专业机构，自成立始即坚持较业内公司更严格的内部用人标准，拥有一批高素质、专业化的高端人才招聘顾问团队。员工团队中，23%具有博士、硕士以上学位，91%具有本科以上学历。公司既有一批平均从业经验超13年的猎头专家团队，也有一批在主要行业领域8-10年从业经验的资深猎头精英团队，更有众多从业3-5年的优秀猎头顾问。

瑞思咨询，14年坚持于猎头招聘领域的专业、专注，对外坚持为客户创造价值，追求与客户合作共赢、持久发展；对内坚持为猎头顾问提升专业价值，培养高产顾问。针对部分猎企纷繁的 “唯颠覆”“伪创新”“规模化（低端中介化）”“为规模速成（IPO）而融资”等倾向，公司管理层坚定认为持续提升瑞思咨询的核心竞争力与客户口碑，维持适度规模，稳健发展，是公司保持不败的法宝。