Advisory IT Specialist(职位编号：GTS-0511877)
国际商业机器中国有限公司(IBM)
- 公司行业：计算机软件
职位信息
- 发布日期：2013-03-11
- 工作地点：沈阳
- 招聘人数：若干
- 学历要求：本科
- 语言要求：英语良好
普通话熟练 - 职位类别：信息技术专员 咨询员
职位描述
Job description
GTS Software Service team is responsible for providing technical support, project implementation, IT architecture optimization and solution design to clients across China. Its mission is to leverage IBM's best capability and experience to deliver excellent service to customer.
Work closely with and provide best technical services to customer.
Provide product support, troubleshooting and analysis assistance on installation, usage, configuration, performance tuning and development.
Work independently as product expert by leading complicated situation/project and focusing on one or more of the following areas:
1. System and Server related area, including AIX, PowerHA, PowerVM, GPFS, Storage, etc.
2. Database and Information Management, including DB2, Enterprise Content Manager, Cognos, etc.
3. Websphere and relevant products, including WAS, MQ, TXSeries, etc.
Provide solution design and infrastructure optimization to customer by combining technical expertise, advanced product experience, best practice and IT service insight
Support and implement solution in complex environment, and collaborate with other IBM team to achieve project target
Understand IBM service solution and delivery model, and provide to customers to best meet their requirement
Support customer and project team on critical cases
Pursue service excellence and customer satisfaction
Act as PM and lead project to success
Required:
Bachelor's degree or above in Information Technology, Computer Science or equivalent.
Strong experience in one or more of the following areas:
1. System and Server related area, including AIX, PowerHA, PowerVM, GPFS, Storage, DR solution, etc.
2. Database and Information Management, including DB2, Enterprise Content Manager, Cognos, etc.
3. Websphere and relevant products, including WAS, MQ, TXSeries, etc.
Excellent communicating and interpersonal skills
Rich customer facing experience.
Software development background is a plus
Fluency in Mandarin and English
Required
Bachelor's Degree
English: Intermediate
Chinese simplified: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
GTS Software Service team is responsible for providing technical support, project implementation, IT architecture optimization and solution design to clients across China. Its mission is to leverage IBM's best capability and experience to deliver excellent service to customer.
Work closely with and provide best technical services to customer.
Provide product support, troubleshooting and analysis assistance on installation, usage, configuration, performance tuning and development.
Work independently as product expert by leading complicated situation/project and focusing on one or more of the following areas:
1. System and Server related area, including AIX, PowerHA, PowerVM, GPFS, Storage, etc.
2. Database and Information Management, including DB2, Enterprise Content Manager, Cognos, etc.
3. Websphere and relevant products, including WAS, MQ, TXSeries, etc.
Provide solution design and infrastructure optimization to customer by combining technical expertise, advanced product experience, best practice and IT service insight
Support and implement solution in complex environment, and collaborate with other IBM team to achieve project target
Understand IBM service solution and delivery model, and provide to customers to best meet their requirement
Support customer and project team on critical cases
Pursue service excellence and customer satisfaction
Act as PM and lead project to success
Required:
Bachelor's degree or above in Information Technology, Computer Science or equivalent.
Strong experience in one or more of the following areas:
1. System and Server related area, including AIX, PowerHA, PowerVM, GPFS, Storage, DR solution, etc.
2. Database and Information Management, including DB2, Enterprise Content Manager, Cognos, etc.
3. Websphere and relevant products, including WAS, MQ, TXSeries, etc.
Excellent communicating and interpersonal skills
Rich customer facing experience.
Software development background is a plus
Fluency in Mandarin and English
Required
Bachelor's Degree
English: Intermediate
Chinese simplified: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
For nearly 100 years, IBM has created products to handle information. Today, as the world's largest information technology company, it invents, develops and manufactures the most advanced information technologies computer systems, software, storage systems and microelectronics. But that's just for starters. After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology services business. It is passionately committed to adding value for our clients from helping to keep grocery shelves stocked to simultaneously providing medical imagery to physicians an ocean apart. Its solutions, services and consulting offerings are revolutionizing the way people, organizations and enterprises operate including itself.
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。
在过去的近一百年里，世界经济不断发展，现代科学日新月异，IBM 始终以超前的技术，出色的管理和独树一帜的产品领导着信息产业的发展，保证了世界范围内几乎所有行业用户对信息处理的全方位需求。众所周知，早在1969年，阿波罗宇宙飞船载着三名宇航员，肩负着人类的使命，首次登上了月球；1981年哥伦比亚号航天飞机又成功地飞上了天空。这两次历史性的太空飞行都凝聚着IBM无与伦比的智慧。IBM的事业就象宇宙飞船一样永远向着更高的目标不断奋进，造福人类。