天津招聘

In this role, you will:

·       To mainly focus on premier dedicated service hotline to implement Global Premier Service and keep China in green zone in Global Premier mystery shopper program

·       To provide a consistently satisfied & accurate customer service via phone/email to HSBC potential/existing customers, understand their financial needs and provide adequate/suitable banking products/solutions

·       To build a good customer relationship, proactively acquire potential customers for China branches via making appointments, and then generate quality sales referral leads from inbound potentials.

·       To appropriately deal with the problems/issues raised by customers and ensure proper actions are taken to resolve them. Timely escalate to officer/manager when necessary, and work closely with other functions with manager's guidance.

·       To deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

·       专心服务于汇丰理财服务热线，提供全球性的服务。

·       通过电话/电子邮件向汇丰的潜在/现有客户提供一贯准确和令人满意的客户服务，了解客户的财务需求并提供充足/合适的银行产品/解决方案。

·       建立良好的客户关系，主动为汇丰中国分行预约潜在的客户，从呼入的客户里找到优质的销售推荐。

·       妥善处理客户提出的问题并确保采取适当的措施解决这些问题，必要时需及时升级到高级职员/经理，并在经理的指导下与其它职能部门紧密合作。

·       为金融市场的有序透明运作而努力，平等对待每一位客户。

To be successful in the role, you should meet the following requirements:

·       Bachelor degree or above

·       Ability to work in a high-volume, fast paced environment is required

·       Excellent communication skills and is polite and friendly at all times

·       Good spoken & written English and Mandarin

·       本科及以上学历

·       能够在高压，快节奏的环境中工作

·       英语与普通话良好

·       出色的沟通技巧，始终保持礼貌与友好

汇丰是具有全球规模的金融服务机构。我们通过三大环球业务：财富管理及个人银行、工商金融、环球银行及资本市场，为超过4,000万名客户提供服务。我们的业务网络遍及欧洲、亚洲、中东及非洲、北美和拉美，覆盖全球64个国家和地区。

“开拓全球机遇”乃汇丰的使命，也是集团价值所在。我们发挥***的专业知识、能力、广阔视野及多元观点，致力为客户开拓崭新机遇。我们云集人才，集思广益，汇聚资本，促进业务发展及增长，为集团的客户、雇员、投资者、社区，以至整个世界缔造更美好的未来。

汇丰控股有限公司在伦敦、香港、纽约和百慕大证券交易所上市，股东约 194,000 名，遍布全球 130个国家和地区。