天津招聘

POSITION SUMMARY:

The Operation Supervisor serves as a coordinator between international customers, the ESG International Sales and Operations group, DSI (Dover Shanghai Industries Co.), and the local China supply base. The Operation Supervisor works with the International Sales Team to provide timely quotations which are in alignment with operational costs and lead times. In order to achieve this, the individual will work with the International Operations team and local manufacturing to assure that costs are maintained at a competitive level. In addition, the individual reviews customer orders for compliance, processes orders, researches delivery options and ensures orders and corresponding documentation are delivered as required and in full compliance of company rules and procedures. The Operation Supervisor will also work with the local manufacturing base to help resolve compliance or delivery issues.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES INCLUDE (other duties may be assigned):

· Acts as the communication lead for order fulfillment between the US based International team, DSI, and local supply base by providing prompt, clear and concise electronic and verbal communications.

· Works with International sales team to provide responses to RFQs / tenders from international customers. Provides customers with product literature and promotional items when requested.

· Processes customer orders to convert to internal orders for DSI and the local manufacturing base. Works to assure that local supplied product is in conformance with ESG requirements.

· Works with the ESG and DSI Finance departments to confirm terms of sale and support the processing of invoicing and payments. Assures compliance with all ESG and DSI procedures and guidelines including but not limited to pricing structure, sales processes, shipping configuration methods and FCPA regulations.

· Organizes shipments with international freight forwarders and the DSI logistics department. Prepares the invoice and packing list and assures compliance with the individual terms of payment and sale.

· Works with all parties in support of daily production, supply / inventory plan and resolves compliance and delivery issues to assure that orders are delivered as required.

· Provides assistance with troubleshooting of quality concerns, administration of warranty policy and execution of warranty campaigns

· Assists with the gathering of global market intelligence concerning competitors, suppliers and other potential business partners.

· Coordinates travel and accompanies the US based International team to customer and supplier visits as well as provides translation and interpretation services as required

· Assists International Sales team with 3rd Party due diligence reviews on an ongoing basis to assure that FCPA documentation as well as Dealer and other 3rd Party contracts are maintained in accordance with Dover requirements.

· Supports Global Product Management team with market intelligence and customer trends in the development of product road maps, annual strategy plan and annual operations plan. Provides support for the development of literature, trade shows and the dealer website to drive successful marketing campaigns

· Tracks and maintains market, sales and shipping information for sales forecasts and results in support of monthly status reports of the sales team and War Room presentations.

· Leads the data entry for DSI ERP system with respect to sales transactions for AR, AP and tax records including required audits

· Manages operating budget of ESG Asia team to assure annual targets are achieved.

JOB SPECIFICATIONS:

· Ethical behavior must always be the primary focus while fostering a safe working environment

· Extensive Customer Service experience

· Import/Export knowledge with knowledge of FCPA filing requirements. Experience working for a US Corporation would be considered a plus.

· Basic understanding of China tax requirements and regulations especially VAT

· Experience with logistics processes and documentation

· Experience with International Financial instruments such as Letters of Credit and bank drafts a plus

· Attention to detail, strong communication and negotiation skills

· Excellent planning, management and organizational skills

· Fluent in spoken & written English and Chinese (Mandarin). Strong translation & interpretation skills (English to Chinese and vice versa)

· Strong analytical and computer skills required for managing Bills of Materials, costs and pricing (i.e. Microsoft Excel)

· Ability to Multi-task and work in a fast-paced environment

· Flexible team player, hardworking, with a continuous improvement mentality

· Proactive with strong initiative, excellent problem-solving skills

· Able to travel locally at short notice but also outside of China if required

· University degree preferred preferably in Business Administration or legal arena

· 5-7 years related experience

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Insure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, Power Point and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork/Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business internationally. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects/programs/duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.

ABOUT ESG:

Environmental Solutions Group (ESG) combines industry-leading companies within Dover Corporation's Engineered Systems business portfolio – Heil Environmental, Marathon Equipment, Bayne Premium Lift Systems and The Curotto Can to create a fully integrated equipment group serving the solid waste and recycling industry. ESG provides Team Members with the challenges and rewards to take careers to the next level.

The foundation of our success is found in the ESG Team Terra core values:

· Collaborative Entrepreneurial Spirit

· Winning Through Customers

· High Ethical Standards, Openness, and Trust

· Expectation for Results

· Respect and Value People

关于都福：
 美国都福集团是一家年营业额达70亿美元，全球领先的多元化工业产品制造企业。都福集团50多年来先后收购了全球数百家生产企业，旗下五大业务部门即工程系统、流体、制冷与食品设备、加油站设备、图像和识别五大业务部门的产品及服务涉足全球多个国家和地区。目前，都福在全球拥有超过200家的生产基地，约30家子公司和26,000名员工，年销售额达近百亿美元。

都福中国：
2009年，都福在上海成立了中国区总部。在所有员工的共同努力下，中国已成为都福全球最重要的战略市场和区域运营中枢。今天，都福集团旗下30多家子公司大部分已进入中国市场，其中包括路特利举升机、百士吉泵业、舒瑞普科技、优必得石油设备、马肯依玛士等业界享有盛誉的品牌子公司，并取得了可喜的成绩。同时，都福中国将秉承着‘致力于成为工业市场的行业领导者，与客户共赢’的宗旨，通过强大的本地化优势和领先的全球化服务经验，继续为中国客户提供更多样化、更完善的产品和服务，在中国这个充满活力的市场上取得更大发展。

截止目前，都福在中国区的员工达2000多人，在中国区的办公室、生产制造基地已遍布上海、苏州、深圳、北京、天津、海门等地。