天津招聘

岗位职责:

5险1金，附加商业医疗保险，20天带薪年休假，每周工作40小时；高端医疗行业，发展前景良好。
******要求日语口语及书面语均优秀，日本留学/工作经验优先，需有一定的英文能力。******
Core duties:
? Provide excellent services in greeting customers.
? Direct patients in the right direction, escort patients as much as possible
? Explain services to patients
? Promote the hospital and its services
? Interact with patients with any issue, answer patient inquiries and assist patient when required with any issue,
? Answer phone calls related to the patient services issues or help with any other requests (lab test results, medication refill, billing issues, medical record copies, etc)
? Assist in scheduling appointments including all satellite clinics
? Maintain a thorough knowledge of hospital charges/ discounts/ packages/ facilities/ special events etc.
? Assist patients by booking airline tickets, hotel rooms and providing patient and visitors with local information they may request.
? Maintain good working relations with all departments
? Ensure that comments and complaints are properly logged and acted upon by trying to avoid any patient leaving the hospital dissatisfied. Solicit assistance from the Patient Services Manager when needed.
? Identify VIP and regular patients and develop rapport to offer personalized service
? Daily visit inpatients, rounding and assist on their needs
? Help inpatients to get any type of services desired (visa extensions, hair dresser, etc)
? Be alive to new ideas which could benefit the hospital and seek opportunities to continually improve patient service
? Attend meetings as required.
? Participate in the different initiatives going on in the hospital
? Flexibility take variety of shifts based on the department need
? Flexibility to be on call and work on weekends
? Assist patient services manager on projects and new initiatives
? Other tasks that are allotted by management.

任职资格:

? Excellent oral Japanese and written Japanese/日语口语及书面语均优秀
? College/University or above.
? Two years working experience in hospitality, customer service, patient care or related fields.
? Good English language ability
? Good inter-personal skills
? Excellent communication skills
? Friendly and outgoing personality
? Open mind and proactive thinking

天津和睦家医院（TJU）是天津市首家也是目前***的一家外资综合性医院。天津和睦家医院作为和睦家医疗的连锁医院之一，为天津患者提供温馨呵护、以人为本的国际化医疗服务。医院特色专科擅长急诊、全科、妇产科、儿科、牙科、以及高水准的住院服务。此外，和睦家医院已经同多家知名国际保险公司建立了直接结算协议，可以为患者提供保险直接结算服务。

地址：天津市河西区潭江道天潇园22号 邮编：300221

官网：http://tianjin.ufh.com.cn/