天津招聘

Job Description(工作描述）:

1. Read and reply to correspondence within SLA’s as defined for the specific communication channel.

负责处理与回复客人及公司内部的邮件，按照公司要求与客人进行沟通。

2. Conduct Vessel Reconciliation & Manifest process as per process design.

负责航运数据分析与整理，处理海关舱单发送。

3. Facilitate completion of documentation process

负责航运文件流程。

4. Handle DGD and REEF cargo shipments as per manuals, guidelines and policies.

按照特殊货物处理流程的要求，处理系统录入与单证整理。

5. System Workflow attendance and reply within timeframe

在规定的时间内，处理与回复公司单证流程管理中的咨询。

6. Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling.

与分公司客服部合作，共同跟进客户的需求，维护公司客户。

7. Deliver customer experience as outline by CENCS

提高客户满意度。

Position Specifications(职位要求）:

1. Education and Experience（学历和经验要求）:

University or college graduate, or bearing similar professional qualification in the same or related field.

大专以上毕业，或有相关的物流、客户服务的专业资格证书。

Minimum 2 years relevant experience in the customer service field.

至2年以上客服工作经验。

2. Skills Required（技能要求）:

Good communication skills required.

良好的沟通能力。

Language: Japanese required, verbal and written.

英语读写能力强；

Must have computer experience: Excel, Word, and Power Point.

熟练操作各种办公软件，如MS软件等；

Ability to work under pressure,

能承担工作压力，

Detail oriented; Ability to perform processes as per pre-defined design；

关注细节；有能力执行工作要求；

Strong Service Mindset；

强烈的客户服务意识；

Team player

团队协作；

Attitude for excellence.

追求卓越的态度.

Maersk Group is a publicly traded corporation with some 68,000 shareholders. Our controlling shareholder is the A.P. Moller and Chastine Mc-Kinney Moller Foundation,which was set up by the company’s founder in 1953.Maersk Shares are traded on the Copenhagen Stock Exchange.

The company was founded in 1904,when Arnold Peter Moller partnered with his father in their hometown of Svendborg, Denmark to purchase a second-hand steamship.

All together, Maersk and its various business units employ about 108,000 people in some 130 countries. Our activities fall into the following main areas: Container activities, Oil and gas activities, Terminal activities.


马士基集团成立于1904年，总部位于丹麦哥本哈根，全球雇员达到10.8万人，在130多个国家设有400余个分公司。除航运业外，集团多元化的业务范围广及物流，石油及天然气之勘探和生产，造船业，航空业，工业生产，超级市场零售业和IT等范围。2011年美国财富500强中排名第144位。

工作生活方面：
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇：
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！