天津招聘

Job Description for Support Service Help Desk L2 Contractor
team-oriented environment and represents the level 2 of contact for onsite support issues. The candidate must be able to have strong customer focus attitude and at the same time able to work in highly demanding end user environment.
Principal Duties
1. Responds to all end user support issues (email, phone, or walk-in) and answers/troubleshoots any technical questions/issues.
2. windows/linux server management
3. Documents all end-user interactions in Remedy.
4. Creates and manages Knowledge Base solutions within Remedy.
5. Creates requisitions for hardware/software and tracks the approval process to deployment.
6. Manages, stores, and tracks all IT inventories which but not limited to SecurID tokens, tapes, loan system, phone etc.
7. Ships, receives, and deploys general hardware/software items (tokens).
8. Jump starts and images new systems, including additional hardware/software requests.
9. Recovers data from hard disk drives and/or performs data migration.
10. Support remote access for virtual private network (VPN), network computing device (NCD), or wireless.
11. Performs other duties as agreed between the contractor and company.
12. Conduct end user training if needed
Skill Set Requirement:
Desktop Escalation Support
General troubleshooting skills with the following technologies:
-Windows Infrastructure technologies and troubleshooting
o Windows Domain architecture
o WINS/DNS/DHCP
-Windows XP OS
o BSOD
o Application installation issues
o Performance issues
o Networking
-Microsoft Office
-Outlook
o Rules
o Junk Mail Filters
o Add-Ons
o PST limits and repair
o OST corruption repair
o Profile corruption and repair
o Group Calendaring permissions and scheduling issues
-Imaging
o Leverage our standard Altiris imaging solution, able to deploy the image to one or more systems
o Troubleshoot imaging issues
o Troubleshoot image problems
-Networking
o VPN Client Troubleshooting
o Routing and performance troubleshooting
o TCP/IP protocol knowledge
-Hardware
o DELL laptop / desktop



1) At least 2-year experience in similar IT environment
2) Honest and hard-working
3) Junior College degree or above
4) Good written English
5) Local resident preferred

可以查看网页 www.esun21.com
公司回顾
·公司成立于2000年，作为一个系统集成公司，主要业务于综合布线和电信相关工程服务
·2003年以来，从事IT外包业务
·2004年，获得了增值服务证书和网络服务提供证书
·2005年工程师增加到100名以上
·在2005年，我们提供了四小时维修服务于中国主要地区的全部第二级城市
·2006年办公室搬迁扩张
·2006年开始，我们的四小时维修服务覆盖了第三级城市
·2007年第二处办公室扩展
》2008年建立了Net-Red 全国服务平台
》2009年建立了一个上海DC