天津招聘

岗位职责:

1. Responds to customer service requests and follows up tasks set in SAP/SFDC.
2. Complete/close service notifications created on the SAP/SFDC in time.
3. Offers telephone support to customers.
4. Repair of customer instruments.
5. Troubleshooting of customer problems and diagnosis.
6. Collaboration with application specialists in resolving customer issues.
7. Provides regular reports of customer visits and service issues in SAP/SFDC.
8. Responsible for post sales installation.
9. Supports sales of customer service contracts.
10. Within specialist areas, acquires and maintains practical and scientific technical knowledge to support customer sales and service.
11. Responsible for service sales

任职资格:

1. College level or above major in electronic, mechanical, automation or related.
2. At least two years relevant work experience.
3. Very good team work player and communication skill.
4. Initiative and be interested in customer service.
5. Experience of optical instrumentation desirable.
6. Knowledge of basic principles of particle sizing, rheology, zeta potential measurement or image analysis, work experience in above fields would be an advantage.
7. Must demonstrate logical approach and problem solving ability.
8. Good at reading, written and oral English.

思百吉公司(Spectris)是一家制造精密仪器仪表及控制设备的公司。我们极力注重与尊贵的客户一起工作，并帮助他们提高制造过程的效率。我们的策略是致力于那些对最终用户产品性能有直接影响的专业仪器仪表及控制设备的设计和制造。思百吉的产品能够提高产品质量和性能，提高生产能力和产量并减少停工时间和损耗，从而使客户降低成本。同时还可帮助客户提高对产品质量的控制，并可用于研发应用中的测试。我们策略中一个关键要素是我们的售后支持与服务方面。在售后支持与服务方面，我们拥有专业知识极为丰富的工程师可以为您在安装和维修保养方面提供全面帮助

Spectris is a leading supplier of productivity-enhancing instrumentation and controls. Our businesses are leaders in the markets they serve, with recognised brands and award-winning products.

What we do
We make highly-specialised measuring instruments and controls for some of the most technically demanding industrial applications. Our products and services aim to enhance customers’ productivity, yielding them clear benefits by helping them to work better, faster and more efficiently.

How we do it
Alongside our products, our people are key to our success and play an essential role in delivering our strategy, particularly in the development of new products, software and services and building relationships with customers. We encourage a culture of entrepreneurial initiative, underpinned by our values and Code of Business Ethics. We look for similar characteristics in the companies we acquire or partner with.

Our strategy
Our strategic objective is to deliver sustainable profitable growth for our shareholders by enhancing the productivity of our customers. This is focused not just on the supply of equipment but, increasingly, on the provision of innovative customer solutions, involving services, software and related activities.