天津招聘

Summary

• The Global Backlog Strategist will be responsible for communication between key stakeholders within the Supply Chain team including working directly with OES Materials Planning and Manufacturing Operations to proactively manage backlog at a Product level with a goal of improving the availability of products to meet customer required dates and reduce expedite requests.
• The Role is part of the Global Prioritization Organization within OES. The Global Backlog Strategist will have broad ranging responsibilities including managing product backlog globally. This involves reviewing and prioritizing orders, responding to expedites or Delivery Improvement Requests (DIR’s) placed by Customers, Distributors, and internal stakeholders.
• The individual will report directly to a Supervisor of Customer Care and is expected to act as a Subject Matter expert in this role.

ESSENTIAL FUNCTIONS:

Functional Expertise

? Determine and set appropriate priority for open order lines at a product level globally by utilizing planning information, input from BU, sales, and operations.

? Review and process expedite requests or DIR activities, international expedites, and escalations at a product level globally.

? Respond to escalation issues in a timely and professional manner; engage plant leadership or supervisor when appropriate.

? Partner with the BU, sales, materials planning and manufacturing operations to provide proactive support for product shortages to reduce the need for customers to enter expedite requests or Delivery Improvement Requests.

? Proactively identify product delays or impactful demand changes and take actions to improve availability. Partner with Demand Planning, Materials Planning and Manufacturing Operations to ensure appropriate forecast and lead times are utilized.

? Assist in the analysis and correction of all issues related to their area of responsibility.

? Solve customer issues using a positive, proactive customer centric mindset. Recognize and identify customer needs and respond with urgency. Work with others to determine alternative solutions as required that meet or exceed customer expectations.

? Coach and train internal and external stakeholders to the GPO processes to enhance the customer experience.

? Assist in projects as assigned by management staff. Lead and provide periodic updates on assigned projects or other initiatives, as defined by Supervisor/Managers.

? Responsibility for content of Standard Operating Procedures; provide changes to Quality Assurance/Global Competency organization for updating of documents.

? Provide recommendations relevant to the improvement of policies and procedures.

Leadership / Interpersonal

? Demonstrate strong interpersonal skills and independent problem resolution.

? Lead effectively across functions and levels. Manage the requirements of others not directly supervised to drive results.

? Exercise good judgment and operate in a highly visible, high pressure environment. Manage and prioritize multiple tasks and be responsible to meet commitments and deadlines and follow-up accordingly.

? Demonstrate excellent written and verbal communication skills.

? Drive engagement and demonstrate presence as a member of a global team with ability to operate in different cultural settings and working towards a common goal.

? Generate ideas and solutions to resolve issues.

? Make informed business decisions grounded in ethics. Execute sound judgment and authorize exceptions in line with delegation of authority.

? Monitor activities to ensure a consistent customer experience with every interaction.

? Conduct tasks in accordance with applicable health, safety, quality, and environmental regulations (state/federal laws, ISO9001, ISO14000, etc.), as well as Rockwell Automation policies and procedures.

KEY COMPETENCIES:

? Professional/Technical Excellence

? Innovation

? Collaboration/Teamwork

? Inspiring Trust

? Adaptability

? Customer/Partner Focus

? Accountable for Results

? Influencing and Energizing Others

? Critical Decision Making

EDUCATION REQUIREMENTS:

Bachelor’s degree in business or related field, or equivalent

EXPERIENCE REQUIREMENTS:

? A minimum of 3 years of customer service and / or material planning experience in a fast paced, high volume environment.

? Possess well-rounded knowledge in supply chain, materials planning, and logistics.

? Proven track record in resolving customer issues through a customer centric mindset.

? Exceptional problem solving and project management skills.

? Expertise in SAP and other Rockwell Automation’s business systems is required.

? Familiarity with MS Office suite is required.

? Working knowledge of web-based tools is preferred.

? Excellent customer relations / service and telephone skills are essential.

　　罗克韦尔自动化(NYSE:ROK)是全球领先的专门从事工业自动化与信息技术领域的企业之一，致力于帮助其客户提高生产力并推动世界实现可持续发展。罗克韦尔自动化公司总部位于威斯康星州密尔沃基，员工总数约为 23,000人，客户遍布全球80多个国家/地区。
　　1988年罗克韦尔自动化进入中国，在国内有2000多名雇员，并设有五个培训中心，一个研发中心，一个软件开发中心，三个OEM中心，两个生产基地。
　　罗克韦尔自动化集成控制和信息平台是制造业实现智能、安全和可持续生产的的基础。它帮助制造业利用互联企业实现未来智能制造愿景，提高决策水平和国际竞争力。
　　“罗克韦尔自动化与中国大学共勉”项目开始于1998年，和国内70多所高校合作建立联合实验室，累计捐赠2.56亿人民币的设备、奖学和奖教金。该项目在持续不断地进行中。