天津招聘

• Provide full administrative support to KAM to maintain and develop the business and relationship with customers.
• Provide all the necessary reports and assist in new projects.

Main Accountabilities

KAM Manager-Internal

• Coordinate the administrative and logistics aspects of internal and external meetings and take the meeting minutes
• Assist in all the reports (internal and external)
• Assist in new project preparation
• Provide analysis on Customer data and information under the instructions of the KAM Manager
• Assist in recording and filing all the customer documents, such as contract, SOP, guidelines etc.

Stakeholders-Internal

• Communicate with Ops team to track on the KPI and volume data
• Provide KPI report/ scorecard
• Coordination between KAM and other stakeholders such as Ops and vendors
• Coordination with Ops on customer complaint follow up
• Check and draft Ops Monthly report, including KPI report
• Follow up Ops action plan and implementation result
• Track on cost saving initiatives and make monthly report
• Follow up on new project, such as hub migration, business expansion, IT project etc.
• Collect and analyze feedback information from and to Ops
• Help to improve service level and standardize reporting, such as design the format of Daily Report, Weekly Report

Process

• Provide research and analysis support for customer programs & strategy development
• Provide research and analysis support to identify business opportunities
• Assist in RFQ or new business for existing customers
• Assist in customer data administration
• Follow up with Ops on customer complaint
• Ensure adherence to SF DHL standards in line with corporate instructions

Finance & Projects
People Management

Experience

• 1-2 years relevant working experience / no experience required for good talent

Education / Qualification / Certification Requirements

• Bachelor degree or above
• Positive attitude with patience for customer issues
• Software skills (Word, Excel, PowerPoint etc.)
• Communication skills, spoken and written (English and Mandarin)
• Good analysis skills
• Team work player
• Good at reporting and presentations
• Able to work under pressure in a busy environment

Language Requirements
Language

• English

Level

• Fluent (written and spoken)