天津招聘

WHO ARE OKDO? We’re a global tech company shaking up the world of Single Board Computing (SBC) and the Internet of Things (IoT). People all over the world use SBCs and the IoT to create technology that makes life better, and our mission is to help them thrive and succeed.

We work with some of the best technology companies on the planet to bring people the latest products, innovations and services, wherever they are on their SBC and IoT journey, from hobbyists and entrepreneurs to industrial designers and resellers.

The global OKdo crew is made up of talented people who bring our mission to life. Inspirers, enablers and trailblazers obsessed with delivering the imagination, creativity and technical expertise our customers desire.

ABOUT THE ROLE The Sales and Support Coordinator is a fast-paced role at the sharp end of the business helping deliver our ambitious growth targets.

You’ll be part of the Global SAS team, with a key focus on protecting existing revenue for key accounts, working closely with global sales colleagues in Asia to make sure we give our business and consumer customers a consistently brilliant experience that keeps them coming back for more.

What you’ll be accountable for:

? Full account management responsibilities of key accounts in Asia.

? Identifying up-sale and cross-sale opportunities whilst protecting existing revenue of key customer accounts.

? Providing operational support to Field Sales Managers and your customers with onboarding, quotations and order processing.

? Resolving a variety of issues for our customers throughout APAC, in a timely manner and delivering the highest level of customer satisfaction.

? Liaising with customers to provide post-order support for all sales orders.

? Being the first point of contact for business customer enquiries via phone and email.

? Managing customer profiles, issues, escalations and resolutions through NetSuite, our Enterprise Resource Planning

system, and SAP, our Client Relationship Management system.

? Working with vendors and colleagues in Operations, Supply Chain, Purchasing and Credit departments to resolve customer issues at top speed and with minimum fuss.

? Supporting business build with projects, systems testing and process enhancements.

ABOUT YOU

You’ll need to be:

? An exceptional team player with the ability to stay connected to colleagues across the globe.

? Strong excel skills with the ability to create detailed reports with no issues.

? Strong numeracy skills with the ability to make sense of data and numbers.

? A proactive self-starter who stays motivated at all times.

? High spirited and fun adding value to our culture and family.

? An allrounder - someone who can wear many hats in true start-up style.

? A cross-selling and up-selling sales skills.

? Calm and unflappable under pressure.

? Careful and accurate, with a keen eye for detail.

? Influential and persuasive with a fantastic telephone manner.

? An outstanding communicator with excellent written and spoken English.

Essential knowledge, skills and experience:

? Minimum two years’experience of supporting senior managers in a Sales, Account Manager or Customer Service role? Working in a regional or global role with experience of dealing with customers from different countries and cultural backgrounds.

? Working knowledge of Client Relationship Management (CRM) software and Enterprise Resource Planning (ERP) systems – preferably NetSuite and SAP.

? Strong PC skills in Microsoft Office – especially excel.

Desirable knowledge, skills and experience:

? The ability to read and write Japanese is preferred.

? Knowledge and experience of Single Board Computing and IoT with a passion for electronics.

RS元件集团于1937年在英国伦敦成立，是全球领先的优质电子、电器及工业用零件器材的分销商。RS采用当今最为先进的目录销售方式之一，为各行业客户提供高品质的产品、方便的查询工具、灵活的订货程序、快捷的运送方式及完善的技术支持等一整套服务体系，其销售网络已遍及全球超过160多个国家及地区。