售后服务运营专员
丹纳赫(上海)企业管理有限公司
- 公司规模:5000-10000人
- 公司性质:外资(欧美)
- 公司行业:多元化业务集团公司
职位信息
- 发布日期:2020-09-28
- 工作地点:上海
- 招聘人数:1人
- 工作经验:2年经验
- 学历要求:本科
- 职位月薪:0.8-1万/月
- 职位类别:商务助理 客服专员/助理
职位描述
Description:
To support the region service team regarding order management, parts supply and process excecution.
Key Responsibilities/essential functions include:
- Place and escalate parts orders for field engineers when necessary, monitor order status and send out daily order tracker report.
- Manage regional sub-inventories to ensure better parts availability. Support and monitor good and bad return process for spare parts.
- Check service report integrity, close service report in time and ensure inventory visibility and accuacy.
- Maintain extended warranty data timely to increase visibility and ensure ontime service delivery.
- Routinely analyze metrics on field service performance, work force, parts supply status and process execution to maximize productivity, increase service quality and finally to drive overall customer satisfaction.
- Support field engineers on local soucing of materials and service required in onsite jobs.
- Deliver training courses to field engineers regarding operation process and monitor executive effectiveness.
- Review development and delivery of process improvement to service operation manager and regional service managers.
Quality Specific Goals:
1. Aware of and comply with the Global Life Sciences Technologies Quality/EHS Manual, Quality/EHS Management System, Quality/EHS Management Policy, Quality/EHS Goals, and applicable laws and regulations as they apply to this job type/position.
2. Complete all planned Quality & Compliance training within the defined deadlines.
3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
5. Ensure timely dispatch closure.
6. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Required Qualifications:
1. Bachelor’s degree with 1 years operational or analysis experience in the technical, healthcare or business environment or equivalent (defined as High School Diploma/ Global Life Sciences Technologies and 3 years progressive experience in operational analysis, technical, healthcare or business environment.)
2. Experience with working with cross functional teams to achieve business goals.
Preferred Qualifications:
1. Strong business acumen, including a strong financial background.
2. Exceptional interpersonal skills
3. Exceptional skills as a change agent and process oriented individual
4. Ability to resolve complex issues within functional area and/or area of expertise
5. Ability to develop and execute priorities and approaches to meet objectives
公司介绍
在中国,丹纳赫始终保持高速增长,拥有超过6000名员工和16亿美金的营业额。二十多家中国营运公司和超过一百家的分支机构,不但为中国客户提供着全方位的产品和服务,也为卓越人才提供更好的工作机遇和职位发展平台。
了解更多信息,请访问公司网站:***************.
Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries, including health care, environmental and etc. We are a globally diverse team of 71,000 associates united by a common culture and operating system, the Danaher Business System, which serves as our ultimate competitive advantage. In 2014, we generated $19.9 billion in revenue and our market capitalization exceeded $50 billion. We are ranked #149 on the Fortune 500 and, during the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,000 percent.
With over 6000 associates and $1.6 billion of revenue in China, Danaher continuously achieve high growth in the market. Through more than 20 China operation companies and more than 100 subsidiaries, Danaher not only provides comprehensive products and services to China client, but also better career opportunities and development platform for talents.
For more information please visit our website at ***************.
联系方式
- Email:jwu2@hach.com
- 公司地址:长宁区福泉北路518号2座 (邮编:200120)