天津招聘

JOB DUTIES:

The incumbent learns to administer company policy warranty settlements and will work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies.

Assists dealers in managing Product Improvement Programs cost effectively and within designated timeframes. Provide technical guidance and assist with dealer presentations designed to inform customers of service advantages.

A more senior representative and the supervisor/manager may direct work.

Challenges include meeting expectations in delivering results, learning to consider alternative courses of action, making timely decisions and developing communication skills.

Primary roles of the incumbent include: working with Service Specialists to ensure dealers meet targets for Customer Satisfaction Program; providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability and working with Industry Reps and PSSRs to develop total customer solutions that support sales efforts.

Individuals in this position must understand customer/dealer market needs and build an understanding of how and why decisions are made within their work group and organization. They may be responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement,

sales management process improvement, etc. Incumbents learn to apply their knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs.

Incumbents, along with their manager, will direct their development and continual learning through experience and staying abreast of technology changes. Key learning comes from gaining experience in the assigned industry, developing communication and people relationship skills, improving problem solving techniques, building business skills, enhancing use of Caterpillar systems and developing leadership basics.

Incumbents must stay abreast of industry and technology changes and learn to relate those changes to Caterpillar, dealer and customer needs.

Incumbents at this level should be exhibiting competencies at the 1 or 2 proficiency level as defined in the Global Job Profiles.

BACKGROUND/EXPERIENCE:

SERVICE TECH REP

• Eng'g degree or other technical professional equivalent and
• 3 years related service experience or
• Related service experience from competitive industry (preferred)
• Willing to be located in GZ , HU or CD.
• Local (not CME) employees stationed in Cat Shunde office or dealers' GX or HU office
• 50% Travel
• Strong People Skills with excellent communication (fast, clear, workable) ability
• Mobility due to job assignments preferred.

如果您对此职位感兴趣，请点击以下链接完成在线申请：
https://caterpillar.taleo.net/careersection/cat+external+cs/jobsearch.ftl?lang=en

If you are interested in this position,please click below link and apply online:
https://caterpillar.taleo.net/careersection/cat+external+cs/jobsearch.ftl?lang=en

卡特彼勒是世界上***的土方工程机械和建筑机械的生产商，也是全世界柴油机、天然气发动机和工业用燃气涡轮机的主要供应商。

在大中华区，卡特彼勒为区内持续的经济增长和发展提供了产品和技术。迈向 21 世纪，我们的参与和承诺更坚定不移。

为了加大投资力度和发展业务，卡特彼勒（中国）投资有限公司于 1996 年在北京成立。今天，卡特彼勒在中国投资建立了 11 家生产企业，制造液压挖掘机、压实机、柴油发动机、履带行走装置、铸件、动力平地机、履带式推土机、轮式装载机、再造的工程机械零部件以及电力发电机组。

卡特彼勒（中国）投资有限公司已在中国建立了办事处，培训和产品服务中心，为日益增长的设备用户提供及时周到的服务。由 5 个代理商组成的经销服务网络为各行各业提供适用的机器和设备，并给予综合性售后服务，使用户在作业中取得更高的经济效益。

卡特彼勒承诺，以领先的优势，为世界各地致力参与基础建设、资源的开发和运输的设备用户，提供物有所值的机器，发动机产品和售后服务。

我们将与合作伙伴及用户一起，在大中华区建设未来！


如果您想查看所有卡特彼勒职位，请点击以下链接并可进行在线申请：
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If you would like to view all of Caterpillar openings, please click below link and you could also apply any position through below link:
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