天津招聘

Key Responsibilities:
Responsible for Training and Education
? Develops a systematic training program to support the production team in achieving the individual targets aimed at delivering the specified Service Level Agreements at all times.
? Ensures that the relevant training materials are always kept updated
? Conducts system and process training as required by the business needs (new hires training, refresher courses, cross-training, etc) in conjunction with the team schedules on the floor.
? Responsible for the creation and execution of a development program within CS Process to ensure end-to-end process competence of high-performers
Responsible for Competency Measurement
? Develops a yearly Competency Measurement program within CS Process to monitor the staff competency level in their respective process on a regular basis during the year
? Encourages colleagues to improve their working knowledge by self learning, on job coaching and E-learning.
Responsible for assisting in systems implementation, testing and issue resolution of existing global Maersk systems (i.e. GCSS, MARS, MDWS, etc)

? Test the system's new functionalities in pre-production environment; provide test result and feedback to CEN.
? Arrange system implementation training, ensure that the production team properly guided.
Assists the Service Improvement Manager stakeholder management in ensuring execution of relevant process quality improvements within CS Process Department in order to achieve the set SLA's, KPI's and department targets related to quality and competence management
? Provides prompt assistance and resolution on issues or queries by both internal (production team) and external stakeholders (country/clusters) relating to existing global Maersk systems (i.e. GCSS, MARS, MDWS, etc)
? Ensures timely and proper escalation of issues or queries related to existing global Maersk systems (i.e. GCSS, MARS, MDWS, etc)
Team Management / People Management :
? Coordinates closely with Cluster Team Managers and production leaders to identify training needs/gap, schedule refreshment training in a timely manner, help production team familiar with the system and process.
? Exchanges ideas and shares the training materials with other GSC and Country/Cluster.
Values Based
? Ensures Company vision, values & ethics are upheld within team at all times through professional behavior / by being a role model for the team.


Position Specifications:
Education and Experience
? University graduated or bearing similar professional qualification in the same or related field
? Minimum 4 years relevant experience in the CS Process or shipping industry or similar field.
? Minimum 2 years supervisory experience
? Preferably Greenbelt certified
? Professional training skill.


Technical Skills:
? Excellent command of spoken and written English.
? Good communication and interpersonal skills; able to build good working relationship (internal and external).
? Leadership skills.
? Time management skills: multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high level goals.
? Ability to prepare effective reports (brief including important elements).
? Capacity to handle change, stay open to different ideas, support positive changes.
? Be able to focus on quality, monitor tasks to ensure team's high-quality outputs, correct quality issues and inform management on quality achievement periodically.
? Excellent working knowledge of MS Office products including Word, Excel and PowerPoint.
? Good knowledge of CS Process within the liner and transportation industry
? Good working knowledge of the integration of service delivery and process excellence nature in the BPO industry
? Effective coaching to team members in daily production
? Develop advanced training skills

安德诺晟企业管理有限公司是一家专注于人力资源招聘解决方案的企业。主要服务于中高端人才推荐以及为客户提供人力资源整体解决方案。

主要业务遍及成都，上海，北京，广州，西南，长三角，京津，珠三角等区域。公司凭借专业猎头顾问，丰富行业优势，专业人才数据库，先进的服务理念和务实得管理概念，为客户提供“高效，专业，准确的个性化服务”，并成功为客户寻访众多精英人才。专注于快速消费品，零售奢侈品，房产，制造业，工控机械, 金融，IT等行业的专业人才服务，所招聘主要涉及销售市场，运营管理，财务，人力资源，供应链等部门管理和专业人才。

我们重视同AND公司建立长期战略合作关系的客户，秉承客户优先的理念。我们期待与客户在不同区域展开全面合作，并为客户定制全方位招聘整体解决方案。

目前安德客户80%来自全球知名企业，20%来自中国企业。

我们的专职顾问和专家成员，具有有多年的猎头从业经验，来自跨国企业以及国内企业精英，有着长期专业实践经验，丰富的经历和广泛的当地人脉，借助公司的网络系统能更多为客户提供高效，专业，准确的人才搜索服务。