天津招聘

Specific responsibilities of the position:

Leadership & Team management
· Implement and enforce the team lives our value.
· Fully understand the goal of team and make sure team is developed in the right track.
· Create clear, objective and measurable team objectives (KPI) for each function and ensure understanding among all stakeholders
· Take initiatives to promote and encourage cross-team cooperation, foresee and solve problems keeping the objectives of the whole team in mind.
· Work closely with peers to review errors/service failures and implement long term, sustainable solutions
· Support team OPS Manager in doing data collection and analysis

Operations
· Establish and maintain a detailed IOP for all functions
Ensure “zero-defects service” as a result of consistent execution of detailed and up-to-date IOP in all functions
· Responsible to eliminate/avoid costs of service recovery and legal claims due to 3PL service failures

Customer Service
· Reinforce the customer service basics (reliable, responsive & cooperative)
· Ensure no complaint from Hasbro nor vendors.
· Ensure timely e-mail response for all staff:
For e-mails within the same time zone, a reply within the same day is required;
For overseas e-mails an overnight reply is required;
Urgent case needs to be handled immediately.


Process and Productivity
· Put measures to ensure 100% data quality, timeliness and integrity
Continuously review current work processes and procedures and always seek ways to improve process efficiency and data quality.
· Create, promote and support a climate of innovation by proactively inviting comments and encouraging initiatives from team members.

Human Resources
· Identify / develop 1 or more backups for yourself and provide assistance to build a strong back up system in the team.
· Develop people by truly understanding team member’s needs and career plan, putting right people at right position. Review and evaluate performance on a monthly basis
· Provide timely, specific and honest coaching / feedback to team members: proactively share experience and best practices
· Regularly review and adjust the workload allocation together with direct reports to ensure optimal workload distribution and minimize OT/HC
· Create, maintain and enhance newcomer training package (incl. timelines with clear milestones & learning/growth expectations)
· Build and maintain a case library in the team and encourage team members to share experience in team.
· Regular review team developments with supervisor, bring objective feedbacks from team members, provide constructive suggestions for team improvement, and have open talks with supervisor for mutual improvement.


Finance
· Collect and consolidate historic data on volume-, finance- and HC information, assist the supervisor in analysis and decision making by providing ad hoc reports.
· Provide timely and accurate forecasting to ensure capacity from 3rd party providers (warehouse, trucking companies, etc.)
· Establish the outstandings controlling process in team and ensure there is no outstanding D/N in team.
· Responsible to ensure the information and supporting documents of claims are saved and can be traced easily.
Learning opportunities in the position:

· Enhanced leadership and team management skills
· Develop people development skills
· Improve interpersonal & communication skills
· Develop strategic thinking capabilities
· Strong change management skills
· Advanced financial knowledge, including budgeting, forecasting and cash flow management


Specific requirements for the position:

· English level 3= or above (both oral and writing)
· Second-to-none interpersonal & communication skills
· Passion, initiative and drive for continuous improvement and getting the job done
· Ambitions to take advantage of the high level personal development opportunity

The Linkage: https://jobsearch.maersk.com/vacancies/publication?PINST=005056A309291ED28EA11DE6627C09F7&APPLY=X

The A.P. Moller - Maersk Group
A.P. 穆勒 - 马士基集团
The A.P. Moller - Maersk Group, with its headquarters in Denmark, is a worldwide leading organization with more than 115,000 employees and offices in around 130 countries. The Group is engaged in shipping, logistics, terminal investment and management, retail, oil and gas exploration and manufacturing.
A.P. 穆勒 - 马士基集团是一家源自丹麦的全球化集团公司，在全球130多个国家设有办事机构，拥有逾11.5万名员工。集团的主要业务在航运、物流、码头投资和管理、零售、石油的天然气的开发以及制造业等相关领域。

A.P. Moller - Maersk Group in China
A.P. 穆勒 - 马士基集团在中国
The A.P. Moller - Maersk Group has been operating in China for more than 80 years. The foundation of the Group’s presence in China is characterized by our commitment to serve foreign trade, continued expansion, investments with mutual benefits, and good corporate citizenship.
With more than 100 offices and 11,000 employees in China, the Group’s operations include an extensive network of offices, wholly-owned and joint venture transportation companies, logistics companies and industrial enterprises, as well as investment in and management and operation of marine terminals in key coastal cities in China.
The A.P. Moller - Maersk Group is also a major buyer of vessels and marine equipments made in China as well as consumer products for the Group’s supermarkets in Europe.
A.P. 穆勒 - 马士基集团服务于中国的对外贸易已逾80余年。集团在华的立身之本是信守承诺：致力于服务中国的对外贸易、在互利互惠的基础上不断拓展业务，增加投资，争做优秀的企业公民。
今天，集团在中国大陆和中国香港设有100多个办事机构，员工超过1万1千名，并积极参与集装箱航运、物流、集装箱码头运营和管理、多式联运、工业制造与采购以及海事设备维护维修服务。
A.P. 穆勒 - 马士基集团是中国大陆制造的远洋货轮和海运设备的主要采购商，同时还为集团在欧洲的超级市场采购中国产品。

About Damco
关于丹马士
Damco is the new, combined brand of the A.P. Moller - Maersk Group's logistics activities.
丹马士是A.P. 穆勒 - 马士基集团旗下为客户提供供应链管理与货代专业服务的一个新的联合品牌。
Damco offers a broad range of supply chain management and freight forwarding services to customers all over the world, and has 10,500 colleagues in 280 offices, covering over 93 countries in Africa, Asia, North America, Europe, Middle East, and Latin America.
凭借在亚洲、非洲、北美洲、欧洲、中东和拉丁美洲超过93个国家的280个办事处以及1万零5百名员工，丹马士为全世界的客户提供广泛的供应链管理和货运代理服务。
In Damco, we pride ourselves with having people who have the energy to go the extra mile to find the most reliable, efficient solution for our customers - and deliver on our promises. In every Damco office around the world, we have local people, who speak the local language and engage with, and make a difference in the communities in which we live and work.
在丹马士，我们以我们的员工为骄傲，他们拥有勇往直前的工作态度，精益求精地为客户寻求最可靠、最有效的解决方案，使承诺成为现实。丹马士在世界各地的办公室均会聘请使用当地语言和了解地区文化的当地员工，融入所在地区，大展鸿图。

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