天津招聘

【About the department】

The Registration & Compliance Operations (RCO) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.

【Job Responsibility】

?Review incoming requests, plan and schedule work for the Verified Team covering a defined region, assigning Investigators to appointments through the In-House tool.

?Monitor staffing levels against plan and take the relevant corrective actions, adjusting in shift activities, shrinkage, shift changes and where required Overtime to meet customer experience and service level goals.

?Analyses data, monitor incoming trends, potential service level and customer experience impacts in relation to queue management, adjusting capacity and availability of the Verified Team to meet need and ensure delivery of business goals

?Continually discern staffing levels against plan and take the relevant corrective actions, adjusting in shift activities, shrinkage, shift changes and where required Overtime to meet customer experience and service level goals.

?Update internal teams; and if required; sellers where required on appointments, status and at all times keeping all required parties fully updated on the progress of appointments.

?Complex Problem Solving- proactively gather the right data from appropriate sources, probe/consider all of the facts, considers other perspectives; conducts root cause analysis.

?Support other team members as and when required

?Ensure that defined processes are adhered to at all times

?Communicates effectively both verbally and in written form on all interactions.

?The ability to work calmly under pressure whilst dealing with multiple activities.

【Basic qualifications】

?Bachelors degree preferred and/or recognized equivalent work experience.

?Two years of solid call center experience or one year of workforce management experience required.

?Fluent in English speaking and writing.

?Strong interpersonal skills, ability to build effective working relationships.

?Strong numerical & analytical skills - demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolutions.

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。