天津招聘

【全球领先金融IT集团】Problem Manager（上海/杭州/北京）–EN1181

Main Responsibilities:

1. The Problem Manager is responsible for managing the lifecycle of all Problems.

2. His primary objectives are to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented.

3. To this purpose he maintains information about Known Errors and Workarounds.

4. Using whichever methods necessary such as communicating with different management teams and tweaking the programming language or integrating different hardware to solve the problems.

5. Document the problems including graphs and dashboards that show past or current problems and possible methodologies for correcting the problems.

6. The success of the problem manager is determined by how much the incidents are reduced.

Required Skills:

1. 4years experience on UNIX / Windows OS/Exchange Applied.

2. Sound knowledge on Remote Server Management: Applied.

3. Overall idea on production IT Environment and IT Operation.

4. Understanding on ITIL principles.

5. In-depth knowledge in Incident Management, Problem Management and Change Management.

6. Understand basic database principles, capable of forming basic database queries.

7. Very good spoken and written English.

8. Excellent communication and client service skills, good problem solving skills.

9. Excellent pro-active and confident personality with ability to work without supervision.

10. ITIL knowledge will be an advantage

LOCATION:Shanghai/Hangzhou/Beijing

VACANCY：2

SALARY：15~20K/month

微信名称：博科人才公众平台
微信账号：ptsolution

博科人才诚聘
职位：人才咨询顾问，猎头顾问，市场营销，顾问助理，业务助理
 
工作内容：向一流外企提供各类IT人才；
应聘条件：英语或日语精通，正规本科学历，沟通能力和语言表达能力强，有亲和力，
有耐力，勤奋努力，富于挑战精神，善于与人合作。
 
招聘人数：10人
工作地点：大连
应聘请发简历到 hr@ptsolution.cn
简历审核合格者，我们将***时间联系您。
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公司概要
博科人才是具有良好口碑和专业实力的猎头公司，致力于IT等行业高端人才的寻访、推
荐、储备。客户以世界500强外资企业为首，欧美、日本、国内知名企业等为辅，遍布中国各主要
城市。我们以国际规范的服务，向企业推荐优秀人才，向人才提供高级职位！
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联系方式
地址：大连市中山区中山路88号天安国际大厦1603室
电话：0411-8254-0380;0411-8254-0382;0411-8254-0383
应聘邮箱：hr@ptsolution.cn