天津招聘

General job discription

Get high customer satisfaction and help WN service continuity in key accounts by taking "single point of contact" role for customer to ensure service level delivered meet SLA.

Main responsiblities & key tasks

1. Manage and coordinate on a daily basis all matters relating to the contracts and services supplied to the assigned accounts.
1. Develop service management KPI according to contract service scope and SLA.
2. Setup standard service management process, documentation and routine management report.
3. Closely monitor performance against contracts, take action to make sure SLA met, or early escalate problem areas to get attention.
4. Analyze the service parties performance according the KPI and take action as needed.
5. Review with SP to get action plan for service performance improvement.
6. Provide service analysis report and regularly review with account with improvement action and follow up the progress.
2. Contribute business opportunities identification and support engagement.
3. Contribute quality KM and mentoring less experienced.
4. As project manager of moderate project.

Related Experience / Competencies Required

1. Over 5 years relevant work experience.
2. Broad IT knowledge and working experience.
3. Broad retail knowledge & experience.

Education / Special Knowledge & Skills

1. Bachelor Degree or above.
2. Effective communication skill, oral and written.
3. Strong analytical and troubleshooting skills.
4. Experienced in Word, Excel, PowerPoint and other analysis tools.
5. Good communication in English, written and oral.

德利多富有限公司（Wincor Nixdorf International GmbH）总部及生产基地位于德国帕德伯恩市（Paderborn）。
德利多富公司全球范围内拥有员工6000余名，在90多个国家有分支机构或合作伙伴，集研发、市场、销售和技术支持为一体，服务于银行业、零售业客户，迅速响应世界各地的市场和客户需求。无论在零售业还是银行业，德利多富依其具有艺术气质的产品、居于世界顶极的技术，提供给客户广泛的增值产品、解决方案和相关服务，很快成为业内解决方案和客户服务的领导者。并将零售业和银行业经验迅速扩展到邮政业、彩票业等其他领域。产品市场占有率逐年上升，居于各地区前列。
德利多富信息系统（上海）有限公司就是德国德利多富公司在中国的全资子公司，总部及生产基地位于上海外高桥保税区意威路36号70#厂房。同时在上海、北京和广州都有办事处。
竞争的时代，协作的精神愈加浓郁。在将更多更先进的科技和理念带入中国、不断加强本土化开发力度和研发力量的同时，德利多富愿携手更多合作伙伴共同推动中国零售业、银行业的发展。公司将为员工福利，同时提供海外培训机会。

Our Core Ideology:
Make life more convenient for people in China!让中国的人们生活更加方便！
Customers are the reason for WNC existence, its people are the key to WNC success. 客户是WNC存在之本，WNC的员工是成功的保障！