天津招聘

1.To put the employee first in our delivery of excellent customer service at all 

times 

2.To undertake the administration of HR processes and procedures, ensuring all 

administration is completed in a timely manner and communicated effectively to 

employees and Managers.

3.Act as the first point of receipt and triage within SLA of service requests

(emails and forms) to HR Shared Services, ensuring that where possible 

requests are resolved at first review and if not then assigned to the appropriate 

team to support the customer / activity.

4.Administrative & Service Center tasks include but are not limited to:

1)Answer and respond to incoming phone calls, web chat, case management and

emails in adherence with myHR protocol and service standards

2)Assists employees and managers in all stages of the employee life cycle 

(onboarding, job changes, retirement, etc.), and able to provide reference to

various company policies and procedures regarding a variety of situations.

3)Serve as a first contact to answer employee questions about company

correspondence and clarify any company communications and policies

4)Prepare ad hoc mail merges as required by the business

5)The preparation and submission of employment references

6)Managing and maintaining accurate employee records (electronic & paper

based).

7)Administration of the absence and leave proces

8)Administration of new starter materials

5.Participate in HR projects as part of the Otis business calendar and ad-hoc in

relation to business requirements.

6.Ensuring personal completion of helpdesk tasks within KPI timescales.

7.To carry out and undertake any relevant training deemed necessary.

8.Ensure adherence to all Company Policies and Procedures. 

9.Be fully conversant and compliant with all Environmental Health and Safety 

procedures. 

10.Complete quarterly ethics module as advised by Ethics & Compliance Officer 

(ECO)

11.Fully comply with all Quality, Environmental Health and Safety directives 

including but not limited to PPE, Accident Reporting, Cardinal Rules, Risk 

Assessment Method Statement (RAMS), and Achieving Competitive Excellence

(ACE).