天津招聘

Purpose

Responsible for maximising the retail performance of stores within the centre to increase profitability, through developing close links with brand partners and the delivery of the Retail skills Programme.

 

Key Accountabilities

• Forge close links with brand partners to ensure the sharing of information in order to improve sales and service to customers.

• Responsible for delivering the Retail skills Programme, championing the highest retail standards and customer service, in order to help tenants to meet their full potential and achieve improvements in sales.

• Manage the customer services operation, including the management of staff rosters, resources and budgets, to ensure the smooth running of the operation and that staff remain productive and efficient.

• Define clear objectives for the Customer Service Advisors and monitor the service provided, ensuring that service level agreements and quality of responses are maintained at the highest levels at all times.

• Provide the Centre Director with all the relevant retail data and performance information to ensure that information remains up to date and accurate, relevant parties are well informed, and business KPls are met.

• Carry out regular and detailed audits on tenants to ensure they are complying with their lease agreements. Record and communicate findings and enforce company procedure should any compliance issue be breached.

• Provide guidance on visual merchandising for stores, ensuring that consistency and effectiveness are maintained and that aesthetic standards are achieved in line with corporate identity.

• Liaise with relevant retail bodies, such as Trading Standards, Chamber of Trade, and the local community, to ensure the company is conducting itself in a legal and responsible manner and Florentia Village is positively promoted at all times.

• Work with centre and Head office teams in order to identify and deliver tenant training to improve performance and conduct induction meetings to ensure stores are aligned with the service standards of Florentia Village.

• In close liaison with tenants, develop and update an annual re-fit plan in order to maintain high standard of stores.

• Complete comparative shop reports on competitors detailing activities, brand mix, promotional offers and price comparisons to aid Florentia Village in remaining competitive in the market.

• Maintain close working relationships with the Florentia Village retail network to identify and drive best practice procedure and process to ensure consistency throughout the centres.

• Recruit, manage, motivate and develop direct reports to ensure that they achieve their potential and that their performance contributes to the achievement of business objectives.

Organizational Chart    

Role is managed by the Centre Director, and has an indirect reporting line to the Retail Director in RDM. Role holder will manage the Retail Supervisors and CS Supervisors.

Knowledge and Skills  

• Educated to 'A’ Level or equivalent (degree preferred)

• Proven retail management experience, ideally at store manager level

• Key account management experience

• Catering/Food experience preferred

• Department store experience preferred

• Coaching skills

• Visual merchandising skills

• Analytical Skills

• IT skills: Intermediate Word, Excel, Outlook and PowerPoint

• Spoken English & Chinese
  

      芬琴集团创建于1979年， 其业务主要集中于三个领域：时尚、 零售和房地产开发。 其房地产开发业务包括一个主要由零售和住宅/酒店资产组成的投资组合， 价值约合18亿美元。 该集团目前管理着20多个开发项目， 总面积逾60万平方米。 在时尚和零售领域， 芬琴集团持有多项许可， 并创建了包括Calvin Klein、Guess及Jean Paul Gaultier在内的众多重要全球品牌。 他们与多家主要意大利品牌保持着密切的合作关系， 这为其奥特莱斯业务提供了有力的支持。
 RDM始创于意大利，集团在该地区拥有相当成功的房地产开发项目经验。RDM以极富战略性的布局在意大利各地设立了多个名品奥特莱斯，其精心策划的选址都***程度地增加了集团的收益。在RDM开发的众多项目之中，还包括欧洲***的奥特莱斯购物中心Serravalle。
 此外，RDM也是中国名品奥特莱斯的开发商。RDM在北京周边开发了名为佛罗伦萨小镇的名品奥特莱斯。2012年芬琴成为Silk Road Holdings股东并由RDM管理开发佛罗伦萨小镇。作为同类中的佼佼者芬琴集团自 1986年进入中国市场，在拥有15年奥特莱斯管理经验的董事总经理及10年奥特莱斯管理经验的运营经理的意大利管理团队的支持下在该地区积累了丰富的奥 特莱斯运营经验。