Helpdesk, Dow Chemical - FM - Shanghai
上海世邦魏理仕物业顾问有限公司
- 公司规模：150-500人
- 公司行业：物业管理/商业中心
职位信息
- 发布日期：2013-01-15
- 工作地点：上海
- 招聘人数：1
- 工作经验：一年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位类别：前台接待/总机/接待生
职位描述
JOB DESCRIPTION
Help Desk
POSITION GOALS
Provide comprehensive facility and service with a focus on continuous improvement. Achieve satisfaction and understanding from clients.
DUTIES AND RESPONSIBILITES
Help Desk is the first line to client, who must make sure to contact with every focal point at very first time so that the action will be done in time.
Facility Operations
- Work and manage the Facility Service Center Hotline and make records for each case.
- Transmit the information to related focal points according to the requirement from customers.
- Work Orders management in Maximo System. Creating the work order for the engineer department in Maximo System, collecting and checking work orders, following up the status and reminding all the engineers to finish cases in time, and closing the work order which feedback from engineers, classifying and getting them on file.
- Prepare and submit weekly report for status analysis and monthly work order reports to the CBRE team located in USA.
- Undertake functional mail box request collection and dispatch.
- Classifying the washed working clothes twice a week.
- Updated the TV program on both gates.
- Manage and loan Extension cords.
- Manage and update conference information in global address book and IP-Phones information in conference rooms.
- Vending machine lost and found records.
Risk management NA
Profitability/Saving Initiatives
- Coordinate with cleaning supplier to control the amount of daily and office suppliers.
Customer Service/Client Relationships
- Provide superior customer service
- Ensure feedback from client sessions is recorded and auctioned to the satisfaction of the end user.
Reporting
- Provide weekly data analysis, including cleaning and engineering maintenances, and repeat cases review.
- Verify daily outstanding work orders from Maximo System to remind every related engineer, and make sure to finish cases in time.
Training
- Actively participate in all planned raining activities.
Leadership/Staff Management
- Actively support an environment that supports teamwork, cooperation & performance excellence within the team.
KEY PERFORAMANCE MEASURES
- Refer to the Individual Performance Agreement (IPA) for key performance measures.
- Interpersonal skills with a strong client focus.
- Knowledge of local occupational safety requirements.
- Demonstrated initiative.
- Good written and oral communication skills.
- Ability to solve problems.
Help Desk
POSITION GOALS
Provide comprehensive facility and service with a focus on continuous improvement. Achieve satisfaction and understanding from clients.
DUTIES AND RESPONSIBILITES
Help Desk is the first line to client, who must make sure to contact with every focal point at very first time so that the action will be done in time.
Facility Operations
- Work and manage the Facility Service Center Hotline and make records for each case.
- Transmit the information to related focal points according to the requirement from customers.
- Work Orders management in Maximo System. Creating the work order for the engineer department in Maximo System, collecting and checking work orders, following up the status and reminding all the engineers to finish cases in time, and closing the work order which feedback from engineers, classifying and getting them on file.
- Prepare and submit weekly report for status analysis and monthly work order reports to the CBRE team located in USA.
- Undertake functional mail box request collection and dispatch.
- Classifying the washed working clothes twice a week.
- Updated the TV program on both gates.
- Manage and loan Extension cords.
- Manage and update conference information in global address book and IP-Phones information in conference rooms.
- Vending machine lost and found records.
Risk management NA
Profitability/Saving Initiatives
- Coordinate with cleaning supplier to control the amount of daily and office suppliers.
Customer Service/Client Relationships
- Provide superior customer service
- Ensure feedback from client sessions is recorded and auctioned to the satisfaction of the end user.
Reporting
- Provide weekly data analysis, including cleaning and engineering maintenances, and repeat cases review.
- Verify daily outstanding work orders from Maximo System to remind every related engineer, and make sure to finish cases in time.
Training
- Actively participate in all planned raining activities.
Leadership/Staff Management
- Actively support an environment that supports teamwork, cooperation & performance excellence within the team.
KEY PERFORAMANCE MEASURES
- Refer to the Individual Performance Agreement (IPA) for key performance measures.
- Interpersonal skills with a strong client focus.
- Knowledge of local occupational safety requirements.
- Demonstrated initiative.
- Good written and oral communication skills.
- Ability to solve problems.
公司介绍
世邦魏理仕（纽约证券交易所代号：CBG）总部位于美国加利福尼亚洲洛杉矶，是《财富500强》及标准普尔500强企业，为全球最大的商业房地产服务公司（按2010年的营业额计算）。公司拥有员工约31,000名*，透过全球300多家办事处*为地产业主、投资者及承租者提供综合的地产服务。
世邦魏理仕是逾二百多年经验的全球房地产先驱，透过单一策略顾问提供数以千计可行方案。以亚洲地区内超过五十个办事处为据点，包括柬埔寨、中国、香港、澳门、印度、日本、韩国、马来西亚、菲律宾、新加坡、台湾、泰国及越南，我们能够协助客户发展当地市场，及在迅速发展的市场中带来可见成果。
我们以了解客户业务及研究市场动态为先，致力迎合客户房地产的需求，配合其整体业务指标，在瞬息万变的市场上力求转变，就是我们与客户建立长久关係的原则。世邦魏理仕的全面服务，能满足客户的多方面需要，再加上与世界各地的紧密联系，助您轻易进军不同市场。
*不包括联营公司
世邦魏理仕是逾二百多年经验的全球房地产先驱，透过单一策略顾问提供数以千计可行方案。以亚洲地区内超过五十个办事处为据点，包括柬埔寨、中国、香港、澳门、印度、日本、韩国、马来西亚、菲律宾、新加坡、台湾、泰国及越南，我们能够协助客户发展当地市场，及在迅速发展的市场中带来可见成果。
我们以了解客户业务及研究市场动态为先，致力迎合客户房地产的需求，配合其整体业务指标，在瞬息万变的市场上力求转变，就是我们与客户建立长久关係的原则。世邦魏理仕的全面服务，能满足客户的多方面需要，再加上与世界各地的紧密联系，助您轻易进军不同市场。
*不包括联营公司
联系方式
- 公司网站：http://www.cbre.com/
- Email：anson.xu@cbre.com.cn