天津招聘

Job description

• The Selling Partner Support team acts as the primary interface between Amazon and sellers. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Seller's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.

• The role of a Selling Partner Support Manager is to create high performing teams that will deliver operational excellence to our Sellers. The role will be required to effectively manage large scale teams within a complex business to business environment. As a Manager of people mangers the role will provide behavioral coaching, guidance, and mentorship to supervisors; driving achievement of performance goals. Reporting to the site operations manager this role is responsible for efficient management and execution of daily operations and ensures that teams are primed to provide the perfect seller interaction. Selling Partner Support Manager is a critical role in our front-line org structure, collaborating with support teams to deliver key responsibilities including hiring, training and ownership of employee engagement through effective communication, recognition and lead by example behaviors.

Responsibilities

• Nurture a culture within the team that consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets
• Can skillfully recruit, motivate, manage, and develop employees
• Create plans to address significant changes and issues like volume changes, type of contact, unusual spike of seller contacts, etc. and accountable to drive implementation of proposed solutions through Team supervisors to deliver results
• Work with workflow management team on scheduling adherence and productivity achievement
• Regularly review and analyze key metrics across the site to identify root causes and formulate solutions to improve performance
• Manages performance and behavior of 3 front line supervisors ( 60 associates) through effective 1:1 meetings, coaching, and mentorship, ensure Team Supervisors have a clear understanding of the performance bar and criteria used to differentiate performance
• Coach and develop supervisors and associates on performance improvement and career paths
• Conduct quality audit to keep in touch with Seller and Associate Experience
• Actively participates and represents team members in the annual performance review cycle. Ensures Team Supervisors and Associates are compensated consistent with overall performance reviews, and administers annual compensation planning consistent with guidelines.
• Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed. ensure team and site well achievement on performance management, people management and procedure management

Basic qualifications

• Bachelor’s degree or equivalent required.
• Fluent English is required, both speaking and writing
• 5 years and above working experience with a minimum of 2 years managing frontline supervisors
• Previous experience implementing change management successfully transitioning programs into large scale operations
• Easily approachable, cooperative, and a team player, easily gains the trust and support of associates, supervisors and peers
• Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
• Strong prioritization, time management skills and ability to delegate effectively.
• Demonstrates effective, clear and professional written and oral communication.
• Effective conflict resolution and negotiating skills
• Ability to develop, plan and implement short and long range goals.
• Ability to effectively and efficiently complete difficult goals or assignments.
• Ability to multitask in an environment of competing demands under deadline both internal and external

Preferred qualifications

• Customer service related industry background
• Outstanding analytical and technical skills, using the data to drive decision making and Implement effective resolutions.

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。