Senior HR Ops Specialist Asia, GPS (职位编号：050000_147494BR)
纬湃科技投资（中国）有限公司
- 公司性质：外资（欧美）
- 公司行业：汽车零配件
职位信息
- 发布日期：2020-11-25
- 工作地点：天津
- 招聘人数：若干人
- 工作经验：无需经验
- 学历要求：招若干人
- 语言要求：不限
- 职位类别：薪资福利经理/主管 薪资福利专员/助理
职位描述
Mission/Position Summary:
Manages and facilitates all required HR System testing activities (e.g SAP, CDP, EC), facilitates second level support and coordinates third level support with internal and external providers. Manages change requests and incidents.
Responsibilities:
1, HR System Operations and Support
1) Provide second level support for local key users, across multiple countries within Region APAC
2) Ensure preparation and execution of mass data changes for APAC locations
3) Ticketing in HPSM (Ticketing tool HP Service Manager)
4) Act as a senior level staff to deliver necessary coaching and training to junior team member
2, HR System Change Request and Incident Management
1) First validation of change requests and forwarding to service provider or HR IT for further validation
2) Documentation of change requests and of their realization
3) Solve/work on incident cases as second level support
4) Forward and align incident cases with third level support if necessary
5) Ensure documentation of all incidents in HPSM tool
3, HR System Training
1) Coordinate, prepare and facilitate key user training
2) Generate training documentations for key users
4, HR System Testing
1) Test delivered system changes in alignment with local key users
2) Test coordination of legal change patches with local key users and HR IT
3) Ensure corresponding test documentation
5, Process Optimization
Conduct customer satisfaction survey, analyzing feedback and working out continuous improvement plan which is to be implemented;
Manage customer’s expectation and satisfaction through continuous improvement action taken by you
6, HR System Vendor Management
1）Vendor SLA control and monitor vendor’s performance
2）Tackle medium-level issue and work with vendor on the action list and improvement plan
#LI-ZH1
1, Bachelor’s Degree Business, Human Resources, Information Technology, HRIS. Graduate Degree Preferred
2, Significant experience in HR system operations and application management;
3, Experience in HR related functions in a global organization;
4, Specific Skills and Abilities (In Order of Importance): Efficient Self Management; Able to work under pressure; Good Interpersonal/ Communication; Customer Service Orientations.
5, Language requirements: Fluent in Chinese and English, Korea speaking is plus.
Manages and facilitates all required HR System testing activities (e.g SAP, CDP, EC), facilitates second level support and coordinates third level support with internal and external providers. Manages change requests and incidents.
Responsibilities:
1, HR System Operations and Support
1) Provide second level support for local key users, across multiple countries within Region APAC
2) Ensure preparation and execution of mass data changes for APAC locations
3) Ticketing in HPSM (Ticketing tool HP Service Manager)
4) Act as a senior level staff to deliver necessary coaching and training to junior team member
2, HR System Change Request and Incident Management
1) First validation of change requests and forwarding to service provider or HR IT for further validation
2) Documentation of change requests and of their realization
3) Solve/work on incident cases as second level support
4) Forward and align incident cases with third level support if necessary
5) Ensure documentation of all incidents in HPSM tool
3, HR System Training
1) Coordinate, prepare and facilitate key user training
2) Generate training documentations for key users
4, HR System Testing
1) Test delivered system changes in alignment with local key users
2) Test coordination of legal change patches with local key users and HR IT
3) Ensure corresponding test documentation
5, Process Optimization
Conduct customer satisfaction survey, analyzing feedback and working out continuous improvement plan which is to be implemented;
Manage customer’s expectation and satisfaction through continuous improvement action taken by you
6, HR System Vendor Management
1）Vendor SLA control and monitor vendor’s performance
2）Tackle medium-level issue and work with vendor on the action list and improvement plan
#LI-ZH1
1, Bachelor’s Degree Business, Human Resources, Information Technology, HRIS. Graduate Degree Preferred
2, Significant experience in HR system operations and application management;
3, Experience in HR related functions in a global organization;
4, Specific Skills and Abilities (In Order of Importance): Efficient Self Management; Able to work under pressure; Good Interpersonal/ Communication; Customer Service Orientations.
5, Language requirements: Fluent in Chinese and English, Korea speaking is plus.
公司介绍
纬湃科技(Vitesco Technologies)是全球领先的开发商和制造商，致力于为可持续出行提供先进的动力总成技术。纬湃科技提供适用于电动、混动及内燃机驱动系统所用的关键部件和智能系统解决方案，让出行变得更清洁、更高效、更经济。公司产品包括电动传动系统、电子控制单元、传感器和执行器，以及尾气后处理解决方案。2020年，纬湃科技实现销售额近80亿欧元，在全球50多个基地雇佣40,000多名员工。纬湃科技总部位于德国雷根斯堡。