天津招聘

JOB PURPOSE

The job holder is accountable for the service delivery (through service, cost and risk levels) of China team for cash management service (except Sanction Filtering). The job holder should ensure effective risk mitigation and continuous service improvement through strong engagement of teams, financial and capacity management.

KEY RESPONSIBILITIES

1.    Overall

• Provision of CMS services for activities that are outsourced to GBS
• Drive  full compliance to SLA T&C esp. TAT and accuracy rates
• Ensure that all existing CMS processes are in compliance to laid down guidelines and DOI
• Attend regular Dashboard meetings, support and implement all process improvement initiatives launched in CMS GBS
• Work together with line manager and team to meet stakeholder demands ensure 99.99 % accuracy rate in transaction processing
• As a manager, also need to guide and work with the team to support and cooperate the migration of new processes/ activities as CMS expands beyond the borders of China
• Work with Head CMS to embed a robust and workable succession plan within CMS to ensure continuity / stability of operations   

2.    Service Delivery

• Participates in the initial agreement of service standards with client and evaluate impact to operations
• Maintains service level agreement metrics on turnaround and accuracy Effective stakeholder engagement to understand and fulfil the needs of internal and external clients
• Uses metrics to drive decisions around service delivery improvements
• Constantly reviews and improve on service standards and SLA
• Brokers the interest and support of senior colleagues to further develop service levels.

3.    Risk Management

• Ensures a no surprises culture – no failed audits
• Manages the maintenance of operational integrity throughout the unit
• Understands market practices, awareness of local regulations, group and business policies, business standard procedures and best practices
• Establishes a performance culture around Risk Management using root cause analysis and corrective action planning as key elements of operational risk management
• Proactively identifies, assesses and mitigates risk issues
• Uses internal/ external audit findings to further improve service excellence

4.    People Management

• Utilizing all the people tools to continuously raise employee engagement·
• Creates a harmonious work environment
• Maintains a “healthy” level of attrition
• Identifies & nurtures talent by growing bench strength and ensuring adequate
• Maintains an efficient capacity model
• Promotes team Training
• Succession planning 

5.    Change Management

• Challenges the status quo, understanding that change is the only constant in the organization.
• Actively identifies and manages potential resistance to change
• Motivates & inspires teams to achieving the desired future state
• Utilizes various levers (ie people & technology) to effect change
• Ensures adequate documentation and training on all new systems, processes, policies, procedures and controls
• Understands & practices methods to sustain change
• Agility in adapting to and/or managing organizational and/or team changes / transitions
• Proactively leads & manages a motivated and committed team/s thru change/transitions

6.    Money Laundering Prevention

• Responsible for any Money Laundering & Suspicious Transactions in respect of Outward & Inward Payments, that covers Telegraphic Transfers. Responsibilities also include the reporting of any suspicious transactions to Head of CMS, GBS China.
• Ensures that appropriate internal controls are in place and operating effectively.
• Ensure all staff in team are adequately trained. management in accordance with the Group Policies and Procedures within the units.

7.    Others as business processor if needed

• To be independent of Signature verification and payment for same transaction
• To be independent of call back and Signature verification for the same transaction
• Take full responsible for document checking knowledge domain process and training for GBS document checking staff and cash staff.
• Focus on communication with country HO and 28 branch for the document checking discussion.
• Focus on dept document checking training plan make up and implement
• Provide the business support to team when necessary.
• Key focus is for China regulation checking and dept training management.

Qualifications & Skills

·         Knowledge of document checking and corporate banking products and processes, at least 5 years working experience in related area till now (recently more than 5 years experience, but not long time before)

·         Strong communication skills : ability to build clear and effective communications that drive action

·         Team management experience more than 3 years with the minimize team size as 7-10

·         Fluent English, English could be used as working language

·         Motivated to achieve personal targets and management objectives

·         Can work under pressure, accept shift and OT (late shift to 8:00PM)

Standard Chartered Global Business Services Co., Ltd was established in 2007, is part of Standard Chartered Group Shared Services Centres (GSSCs) organization and a wholly owned subsidiary of Standard Chartered Bank (HK) Co., Ltd. Modelled after Chennai, India and Kuala Lumpur, Malaysia, GBS China is the third GSSC of Standard Chartered Group providing robust back-end banking operations, data processing and technology outsourcing services.

GBS China's financial services outsourcing business include Wholesale Banking and Consumer Banking Account Services, Cash Management Services, Credit Initiation, Financial Markets System Developments, Financial Shared Service Centre, etc. In the future 3-5 years, the company aims to continuously develop it business of Financial Service Outsourcing, Information Technology Outsourcing, Software and System Development and Shared Service Centre.

Financial Markets Solutions Delivery (FMSD) is a global unit that builds, implements and supports IT solutions to enable the Financial Markets business of Standard Chartered Bank. The Financial Markets business, part of the Wholesale Bank, delivers a broad range of high-value-added financial market products to corporate, institutional and investor clients around the world, with a particular emphasis on our key footprint across Asia, Africa and the Middle East, supported by trading rooms in the world's financial centres.

The FMSD team of over 600 people is based across Singapore, London, Chennai, Dubai, New York and Hong Kong. From 2010, we are developing an FMSD team in Tianjin, China. It is a strategic move to build FMSD capability in Tianjin within next 5 years with below vision:
To be a world class system development centre for Financial Market
Capabilities to support Asian language requirements and high growth technologies
International career for the brightest IT talent in China

 

渣打环球商业服务有限公司(原渣打科营中心)成立于2007年，位于天津经济技术开发区第七大街滨海服务外包园区内。作为渣打集团的成员之一，渣打环球商业服务有限公司是渣打银行(香港)有限公司拥有的全资子公司，是渣打集团继马来西亚吉隆坡和印度香奈后设立的全球第三家服务共享中心，提供全面的金融后台数据外包服务。

渣打环球商业服务有限公司的金融服务外包业务范围包括个人及企业的账户管理、贷款审核发放、现金管理、外币兑付、贸易信用证审核等各种对公、对私后台操作业务，金融市场系统软件开发，集团共享财务中心业务等。公司计划在未来3-5年内建成为一个包括金融服务外包业务，信息技术外包业务，软件与系统开发业务，共享服务中心业务在内的职能全面的营运中心。

金融市场软件开发是一个全球性的机构，为渣打银行的金融市场业务提供从设计到实施的IT解决方案。金融市场业务是渣打企业银行业务的一部分，通过世界金融中心交易所的支持，为全球特别是亚洲、非洲和中东地区的企业、机构及投资商提供全方位、高价值的金融市场产品。

金融市场软件开发团队目前全球拥有超过600名员工，分布在新加坡、伦敦、钦奈、迪拜、纽约和香港。2010年我们开始在天津组建FMSD团队，并计划在未来五年内，建立金融市场系统开发能力，前景规划如下：
建设成为一个世界领先的金融市场系统开发中心
支持亚洲本土化要求与科技的快速发展
为中国的高端IT人才提供国际化的职业机会