天津招聘

Amazon Global Selling: The Marketplace or “Selling on Amazon” business exists in over 10 countries and exceeds 40% of total Amazon unit sales and growing. Each year, tens of thousands of businesses join the marketplace adding millions of new products. Our vision is to offer customers Earth’s largest selection. The Global Selling team in China, Korea, and South-East Asia is responsible for recruiting local/regional businesses to sell on Amazon’s global marketplaces, and supporting local Selling Partners’ success and growth on Amazon.

Seller Education is one of the strategic initiatives and a part of Amazon Global Selling Service+ department which targets to provide high quality services for Selling Partners’ Ecommerce business. Trainers, as a key role, are responsible for facilitating Selling Partner’s growth and success at Amazon platform by developing and delivering quality education course with accurate Amazon culture and philosophy. With high visibility and significant customer impact, the candidate will need to demonstrate excellent communications skills, extensive experience in presentation and training, and passion about teaching, ideally with hands-on experience in Amazon Global Selling account operations and/or in-depth knowledge of cross-border e-commerce.

The candidate need to be extremely customer obsessed to address Selling Partner’s training demands according to their pain points, and have capability to fast learn industry knowledge, Amazon internal product or system, etc. The candidate should be able to work in a cross functional fast-paced environment. If you are passionate about training people and establishing positive customer relationship, please apply to this position now! Let’s make history and have fun together!

Key Responsibilities (include but not limited)

- Study Customer’s business pain point and education demands.

- Design, develop, deliver, and maintain high-quality and relevant training content and supporting collateral to meet the needs of audiences, customers, partners, and employees.

- Learn new concepts, courses, and products, as required.

- Support updates, revisions and improvements of existing courses & materials following required SOP. Play a strategic role in integrating new product releases, concepts, and instructor/customer feedback into existing courseware.

- Work directly or indirectly with customers or partners to develop detailed training plans for staff and may act as long-term liaison to customers/partners with regard to training and certification programs.

- Developing effective “train the trainer” programs and ensure that these facilitators’ knowledge is kept up to date.

- Remain customer obsessed, and provide the best possible training experience.

- Help shape the ongoing strategy and mission for training program; expand training program domestically and globally.

Basic Qualifications

- 5-8 years’ experience as Trainers/Program Manager/Ecommerce AM or related role.

- Excellent oral presentation skills, interpersonal communication, and writing skills.

- Proven ability to learn new knowledge fast and develop the instructional course.

- Ability to multi-task, execute methodically with high attention to detail, and drive operational excellence.

- Ability to be subject matter experts for the broader training team with regard to topics or content.

- Demonstrated ability to work in a cross-functional and international environment, and earn trust at all levels.

- History of teamwork, willingness to roll up one's sleeves to get the job done, and customer oriented.

- Enthusiastic about training and fun to work with!

- Domestic travel is needed.

Preferred Qualifications

- Excellent abilities in both oral and writing English;

- Cross border Ecommerce platform experience;

- MBA will be plus;

亚马逊于 2004 年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊在中国布局的核心战略业务包括以亚马逊海外购和亚马逊全球开店为中心的跨境电子商务，Kindle 电子书阅读器和电子书，亚马逊物流运营和亚马逊云计算服务（AWS）。

依托亚马逊全球15大站点、***的全球资源和跨境物流体系，亚马逊中国持续推进跨境电商战略。2014年， 亚马逊中国正式上线亚马逊海外购商店——亚马逊***本地化、多站点的全球商店，致力于打造中国消费者信赖的选购高品质海外正品的跨境网购首选站点。消费者用中文即可直接购买来自亚马逊美国、英国、日本、德国网站的 30 大 品类、逾 2000 万的海外正品。商品经由亚马逊全球物流体系从海外运营中心直送中国消费者。亚马逊 Prime 会员服务 于2016年10月在中国上线，是亚马逊全球***提供跨境订单全年无限次免费配送的会员服务。

亚马逊全球开店致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、中东及印度在 内的 12 大海外站点已向中国卖家全面开放。中国卖家可将商品销售给亚马逊全球超过 3 亿的活跃用户，以及亚马逊美国、欧洲和日本的数百万企业与机构买家。

亚马逊在全球拥有 175 个运营中心，配备超过 10 万台 Kiva 智能机器人，可将商品配送至 185 个国家和地区。借助全球领先的物流交付能力，亚马逊中国为通过海外购进行跨境网购的中国消费者提供一流的跨境配送体验，并帮助中国卖家出口海外，拓展国际市场。

亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。2012年12月，Kindle中国电子书店正式上线，通过与数百家中国出版机构商和进口书商合作，目前为中国读者提供了超过 70 万册电子书。2013 年 6 月，Kindle 电子书阅读器进入中国市场，随后亚马逊陆续为中国消费者带来了 Kindle 电子书阅读器全系列产品，并与全球保持新品同步发售，Kindle Unlimited电子书包月服务与Prime 阅读等服务也相继推出。