天津招聘

JOB SUMMARY

The Retail Operation Manager, China is responsible for driving our Customer Experience, Operational Excellence and ultimately Driving Sales Results.  This position will partner with cross-function teams to ensure all operational aspects of the business are organized and maintained at all times.  He/she also plays a key role in building and maintaining company standards for our stores both internally and with partnerships.  Additionally, this role is required to drive the execution of new store opening projects and any special projects related to in-store process changes.

KEY RESPONSIBILITIES

Leadership & People Management

?         Lead the development of operating plans, procedures and practices; works collaboratively with the area retail teams to meet and exceed the planned sales, financial and KPI targets for the China region

?         Work closely with Retail Training Manager, China in creating retail training initiatives and tracking results for in-store people development

?         Lead and inspire the retail operation team to provide full support to the retail sales team to achieve exceptional customer in-store experiences, operational excellence and all sales & KPI results

Driving Exceptional Customer Experience

?         Work closely with Retail Training team to achieve overall China Mystery Shopping Results by identifying area of improvements, creating action plans, ensuring in-store execution and tracking results by store.

?         Support Retail Director and area retail teams in the execution of local marketing, customer relations/VIP events and strategies

?         Partner with area retail teams/store managers to resolve in-store customer service issues and manage CS_China email account based on company policies

Represent the Brand

?         Take ownership to maintain a high standard of store environment including daily cleaning, interior store maintenance, furniture, fixtures, upholstered items, lighting…etc.

?         Manage the entire retail team uniform plan, order and allocation and maintain high grooming standard based on company requirement

Operational Excellence

?         Take lead in all new store openings/renovation/relocation/temp stores/pop-ups preparation, staff attachment arrangement and actual opening together with retail teams.   

?         Ensure the Operational Manual is precisely executed at each store level and continuously update the Operational Manual when new operational issues need to addressed 

?         Manage and liaise all in-store events/shopping mall promotions/key holiday initiatives, execution, timing, product needs and results tracking

?         Plan and organize retail meetings, meeting minutes, follow up actions and results sharing

?         Own all retail store expenses (stationary, selling tools, cleaning, alteration, postage, transportation, T&E and etc.) invoice payment claim, monitoring and control within the budget.

?         Achieve packaging order (regular FP & outlet and special occasion) and management efficiency to ensure sufficient coverage for all store while maintaining efficient and sufficient level of stock in the warehouse

?         In-store GWP management

Drive the Business & Deliver Results

?         Manage all sales, staff and product retail reports to retail teams are correctly setup, monitor/read and create new retail reports together with IT to achieve full automation

?         Create reports together with planning on tracking store CRM customer database and KPI report and track on weekly/monthly basis and make action plans together retail area teams

?         Prepare monthly commission target submission to Retail Director together with area retail teams with clear strategy and vision and share daily performance and tracking

?         Closely monitor and track competitors' performance and promotional activities

EDUCATION & PRIOR EXPERIENCE NEEDED

?         A minimum of 8 years retail operations experience, in which 3 years in managerial level

?         Excellent time management, planning and organization skills

?         Excellent both verbal and written communication in English and Chinese

?         Sound business acumen and retail numerical sense, detailed mind with strong analytical skills

?         Strong entrepreneurial spirit and problem solving ability

?         Proficiency in MS Office Applications

Tory Burch 是一个美国生活时尚品牌，旨在启发并鼓舞世界各地的***以卓越品格、自信态度和美丽姿采活出斑斓人生。本系列以经典精神碰撞摩登格调，体现了创始人 Tory Burch 的个人风格，贯穿了鞋履、时装、手袋和生活用品等多个品类。

2004 年 2 月，公司在曼哈顿市中心开设了一家精品店。如今我们已发展成为一个全球品牌，业务覆盖 50 多个国家，并通过 Tory Burch Foundation 持续提升***权益和企业家精神。

树立品牌诚信、打造精美产品和完成社会使命是我们作为一家公司以及我们迄今为止实现成功发展所不可或缺的东西。当然，同样重要的还有我们无与伦比的优秀团队和独一无二的企业文化。我们相信在企业不断发展壮大的过程中，每一名雇员都发挥着至关重要的作用。