天津招聘

Key Responsibilities:

 ? Manage the resolution of escalated production issues, ensuring the issues are resolved in a timely and effective manner

? Ensure continual support of SHL client-facing systems 24/7/365 as a member of the SHL Production Support Global ROTA

? Interface with SHL clients as a representative of SHL to help resolve technical issues and support Commercial teams

? Identify and document the root causes of technical issues in production and the management of the root cause resolution process

? Create client-facing Root Cause Analysis documentation

? Provide detailed analysis and documentation of production issues and assist Development and DevOps teams in reproducing and identifying the root cause of issues

? Identify and document product improvements and interact with project teams to facilitate improvements via the SDLC process.

Required Skills & Experience:

? Bachelor’s degree (BA or BS) or equivalent experience in Computer Science, Information systems, or Engineering

? Demonstrated experience providing hands on Production Support for web-based applications

? In-depth experience using SQL to develop, test, and troubleshoot complex DB scripts. Utilize SQL to find issue patterns, impact, and causes

? Demonstrated use of Application Performance Monitoring tools to create alerts, identify resource bottlenecks, and track issues through logging or other application events 

? Broad expertise in JavaScript, HTML, CSS, and related web technologies

? Strong and demonstrated problem solving and debugging ability

? Excellent communication and writing skills, and the ability to explain complex technical design/issues to users at all skill and experience levels

? Familiarity with multi-tiered web application architectures

 

Desired Skills & Experience:

? Experience providing production support for cloud-based applications, with a specific focus on AWS.

? Amazon Cloud Practitioner certification

? Experience with Datadog and Idera application performance monitoring tools

? Experience using Jira for issue and project tracking

受到创始人创业热情的激发,具有预见潜在市场机会的超强能力，HCL已经成为技术领域的领跑者。1976年，在一个小车库里孕育的远见卓识，历经四十二载后蜕变成为一家市值75亿美元的全球科技企业。今天，HCL的软件服务部门-HCL科技有限公司已成为一家经营业务转型、企业和客户应用程序、基础架构管理、业务流程外包和工程服务的领先供应商。HCL利用其遍布32个国家的全球交付模式，提供行业解决方案，如金融服务业、制造业、航空与国防业、电信、零售和快速消费品、生命科学和保健、媒体娱乐、旅游、运输及物流、汽车、能源与公用事业等。

HCL在过去的四年间实现了3次的增长证明了一个事实：其可在全球范围内实现业务改造的能力得益于其以客户需求为核心的自我变革能力。这就是HCL拥有的全球公认、独特的管理模式。《时代》杂志称HCL为“创新的动力室，在那里员工可以发挥无尽的创造力”。HCL的核心价值和其***的“员工优先”理念已经领导HCL在许多前沿领域取得成功和荣誉，并且作为哈佛、伦敦商学院、达顿商业出版和最近大卫汤姆逊的新书《迈向十亿的蓝图-以指数增长的七要素》的研究案例。

目前，HCL的132万名工作人员正紧锣密鼓地与500多个具有远见的客户合作，帮助他们转变运行模式并启动变革来改变商业经营模式。