天津招聘

JOB DESCRIPTION

JOB TITLE: Support Engineer (HRIS)

DEPARTMENT: Human Resources

JOB DESCRIPTION:

Summary of Job Scope and Expectations:

The HROSC Representative position is responsible for problem identification, accurate documentation, and clear communication to Operations associates in resolving their inquiries on HR processes and programs. The HROSC Representative also handles specialized assignments involving unemployment claims, leaves of absence, and other HR activities to ensure HR processes are carried out accurately and on a timely basis on behalf of Operations associates. This position also conducts training at regional Operations meetings on HR processes/benefits.

Essential functions:

The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.

Descriptions · Provides accurate documentation and clear communication in responding to Operations associates concerning a wide variety of HR practices and processes, such as benefits, hiring processes, and employment verification, on a timely and accurate basis. · Solicits input from Operations and other functions on how to improve HR processes.

JOB REQUIREMENTS:

§ Bachelor’s degree required.

§ Minimum one to two years of experience, preferably in a retail/hospitality operations environment.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Ability to demonstrate and teach Panda’s Mission, Values, and Culture

· Basic knowledge of HR functions, primarily compensation and benefits

· Basic project management and analysis skills

· Basic critical thinking, assessment, and analytical skills

· Basic problem-solving skills

· Communication (oral and written), listening, and customer service skills

· Computer technology skills and proficient in Microsoft Office Suite

· Ability to assist in projects

· Ability to follow directions and pay attention to detail

· Ability to handle confidential information

· Ability to talk and share before a group

· Ability to solve basic problems independently

· Ability to meet deadlines and multi-task

· Ability to work positively with other departments and Operations (“win/win”)

· Ability to provide effective training on basic HR processes

· Ability to embrace change and continuous learning

COMPETENCIES:

The following are Panda Leadership Competencies for Professional:

· Listening

· Peer Relationships

· Functional/Technical Skills

· Business Acumen

· Comfort around higher management

· Planning

· Self Knowledge

· Customer Focus

· Integrity and Trust

SUCCESS MEASURES:

· Contribute to building and sustaining the Panda mission and culture

· Timely and accurate responses to inquiries as measured on the semi-annual customer service survey

· Minimal dropped calls and quick call response as measured by the HROSC system

POTENTIAL CAREER PROGRESSION:

The following job titles or job categories are examples of potential career opportunities and are not intended as a guarantee of promotion. These career paths can change at any time.

· Sr. HROSC Representative

WORK ENVIRONMENT:

Office conditions; flexibility to work weekends and holidays; Tianjin Airport Logistic and Industrial Park.

碧艾吉（天津）科技有限公司（PX (Tianjin) Software Development Company, LLC）, 是一家美国独资的专业软件应用解决方案提供商。致力于为客户提供优质软件定制解决方案，并提供基于解决方案的相关咨询，应用开发，系统集成，商务智能及系统实施和维护等专业化服务。
我们始终秉承为客户创造价值及双赢合作的理念，以卓越的软件解决方案帮助客户达成各种需求，成为客户强有力的IT技术后盾，得到美国客户的高度赞赏。今天，我们以务实的服务理念将高品质的IT服务带入中国，帮助中国客户创造新价值。
公司历史：
公司于2007年在天津由美国著名企业Panda (US) Technologies Company, LLC全资注册成立，主要面向美国高端客户提供IT软件技术服务。中国强劲的经济发展，吸引了大批高端技术与服务进入中国。2011年，公司进驻天津空港经济区。办公面积增加到1600平方米，注册资金增加为500万美金，总投资额增加为1000万美金。公司将进入大力开拓中国市场的全新阶段。
美国洛杉矶总部熊猫快餐网站：http://www.pandaexpress.com/