天津招聘

职位描述：

1. Manage the Performance of the Dispute Handling Team to meet all agreed SLA through KPI.

2. Developing and maintaining tools for monitoring of performance through KPI’s.

3. Establish and appraise staff personal critical success factors, address performance appraisals, recommend promotions, transfers, mentoring & coaching etc.

4. Manage the primary task of Dispute Handling Process & reporting for all locations as per the specified SLA

5. Keep updated of guidelines from Centre as well as other developments that may affect the Dispute handling process; changes in existing SOP’s and ensure that process is in compliance with corporate guidelines.

6. Maintain adequate internal control and segregation of duties

7. Provide management reports and statistics at various dimensions in the Dispute Handling team

8. Lead and Motivate team Staff administration in the form of leave planning, shift scheduling maintaining overall compliance with staff policies

9. Establish and maintain Training plans for staff under responsibility.

10. Develop second-line support in all critical areas

11. Drive ongoing analysis and improvement of Dispute processes

12. Encourage best practice sharing among clients, other BU and promote the standardisation.

13. In connection with the migrations, identify areas for Service Delivery improvement towards over-all business and give recommendations hereon to responsible parties to all the stakeholders in co-ordination with the Project Manager

14. Ensure that all process related major risks are identified, documented and appropriately dealt with.

15. Reinforce APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies

16. Ensure that all the critical activities performed by the team are adequately covered under the business continuity plan and aligning with country BCP plan.

职位要求：

1. In-depth knowledge of the Shipping Business Good at analytical & Problem Solving ability for trouble shooting Planning and plan execution ability

2. People management skills

3. Project management Skills

4. Technical Skills: List any specific computer equipment, programs or systems colleague would be responsible for operating.

5. MS Office Applications

6. System (GCSS, MARS, CXED, MARS, FSCM, SAP)

7. Learning Description: The key skills and competencies the incumbent should learn in this position.

8. Understanding of the Dispute handling process

9. Coach & Mentoring Skills

工作地点：成都 青岛 上海

待遇：面议

招聘人数：1

微信名称：博科人才公众平台
微信账号：ptsolution

博科人才诚聘
职位：人才咨询顾问，猎头顾问，市场营销，顾问助理，业务助理
 
工作内容：向一流外企提供各类IT人才；
应聘条件：英语或日语精通，正规本科学历，沟通能力和语言表达能力强，有亲和力，
有耐力，勤奋努力，富于挑战精神，善于与人合作。
 
招聘人数：10人
工作地点：大连
应聘请发简历到 hr@ptsolution.cn
简历审核合格者，我们将***时间联系您。
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公司概要
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联系方式
地址：大连市中山区中山路88号天安国际大厦1603室
电话：0411-8254-0380;0411-8254-0382;0411-8254-0383
应聘邮箱：hr@ptsolution.cn