天津招聘

主要职责：

Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets

To plan visits/activities in line with client and business needs, through effective and efficient allocation of available field force resources. Includes dealing with business queries and resolving resource/planning problems within agreed deadlines, whilst ensuring compliance with external accreditation requirements

Build relationships with internal and external clients to help build and maintain the business

Identify and refer potential client complaints and opportunities for new business by providing potential solutions and striving for continuous improvement

Responsible for the accuracy and completeness of client data

Identify and suggest improvements to service delivery processes and procedures

Actively contribute to team meetings and client service initiatives

Prepare, check and issue certificates. Provide support to other offices to produce and translate certificates. Report data. Upload approvals and related data to external databases, as necessary. Meet performance targets for certificate turnaround.

要求：

Experience of working in a business to business client service environment, preferably dealing with business clients

Good verbal and written communication skills in English (and local language, as applicable), with a good understanding of business language

Polite and approachable manner

Using own initiative able to prioritise and work on multiple tasks and complex issues whilst adhering to tight deadlines

High degree of accuracy

Able to work as part of a team to contribute to achieving departmental/business objectives

Computer literate in MS Office

About LRITS/劳氏工业技术服务（上海）有限公司
Lloyd’s Register Industrial Technical Service/LRITS is a professional verification and inspection organisation with more than 250 years’ expertise. We have a global network of specialists in 247 locations across 186 countries. Our services involve Marine, Energy, Transportation and Management Systems. Whatever asset management risks you face, and wherever they may be, our specialists have the experience to help – to meet increasingly complex challenges and to make the world a safer place.

As a member of Lloyd’s Register Group, Lloyd’s Register Industrial Technical Services (Shanghai) Co., Ltd (so called LRITS) is a WOFE registered in 2006 in Shanghai to deliver Energy services, with 44 experienced experts delivering inspection, technical consulting and design appraisal, and 19 administration staff. LRITS work with companies of all sizes and from all sectors within the energy industry in short years through Lloyd’s Register’s outstanding reputation and expertise.

We provide services to many leading national and international companies: Sinopec, PetroChina, CNOOC, Shanghai Electric, Dongfang Electric, CIMC, China 1st Heavy Industries, China 2nd Heavy Industries, Great Wall Heavy Industries, SEPCO III, Nanjing Steel, Shanghai Yileng Carrier, Shanghai Morimatsu Pressure Vessel, Harbin Boiler, Maersk, India Larsen & Toubro, Emerson Process Management, etc.

LRITS is uniquely placed to offer independent and impartial expertise free from shareholder influence and focused on improving safety and quality. Choosing Lloyd’s Register as your technical expert sends a clear message to your stakeholders that your business is committed to ensure that your system performs effectively, your assets meet the requirements, your equipments receive maintenance properly, and your staff gets training necessarily.