天津招聘

Language:
Communicate /read/ write in English apart from any local language
Description
Technical support of desktop/laptop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT is required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.
Duties include (but not limited too)
? Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop support, printers, PDAs, iPad / iPhone, and LAN cable drops
? Troubleshooting   and resolving software issues; reimaging  computers/hard drives
? IMACD  functions including installation  and decommission for isolated one-off tasks
? Backing  up and restoring settings and associated systems administration activities
? Taking ownership of issues assigned to the 'Dispatch' queue through to resolution
? Categorize  and prioritize  end user support Requests and Incidents by utilizing
BMC Remedy and Request Center ticketing systems to track tickets and provide up-to-date status and Information
? Responsible for the move equipment at the in-scope sites that have an associated  ticket raised against it
? Performing  asset inventory activities as needed (providing there is an associated  ticket raised per activity, or an agreement has been made to perform the function as part of a dedicated project)
? Recommends  and I or performs upgrades on systems to ensure longevity
? Interface with multiple levels of end users, management, VIPs and local technical staff.
Desired  Experience:
? At least 3 years of experience in the field or in a related area required
? Exceptional customer service skills
? Strong written and verbal communication skills
? Must be detail oriented and self-motivating
? Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
? Background security check required
? Strong Microsoft  Office skills (Outlook, Word, and Excel)
? Strong Microsoft Operating System installation and troubleshooting skills
? Strong Break I Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices
? Broad experience of IT with basic understanding of Networks, Intel Servers and Telecoms
? Experience including remote control of PCs and video conferencing knowledge

受到创始人创业热情的激发,具有预见潜在市场机会的超强能力，HCL已经成为技术领域的领跑者。1976年，在一个小车库里孕育的远见卓识，历经四十二载后蜕变成为一家市值75亿美元的全球科技企业。今天，HCL的软件服务部门-HCL科技有限公司已成为一家经营业务转型、企业和客户应用程序、基础架构管理、业务流程外包和工程服务的领先供应商。HCL利用其遍布32个国家的全球交付模式，提供行业解决方案，如金融服务业、制造业、航空与国防业、电信、零售和快速消费品、生命科学和保健、媒体娱乐、旅游、运输及物流、汽车、能源与公用事业等。

HCL在过去的四年间实现了3次的增长证明了一个事实：其可在全球范围内实现业务改造的能力得益于其以客户需求为核心的自我变革能力。这就是HCL拥有的全球公认、独特的管理模式。《时代》杂志称HCL为“创新的动力室，在那里员工可以发挥无尽的创造力”。HCL的核心价值和其***的“员工优先”理念已经领导HCL在许多前沿领域取得成功和荣誉，并且作为哈佛、伦敦商学院、达顿商业出版和最近大卫汤姆逊的新书《迈向十亿的蓝图-以指数增长的七要素》的研究案例。

目前，HCL的132万名工作人员正紧锣密鼓地与500多个具有远见的客户合作，帮助他们转变运行模式并启动变革来改变商业经营模式。