天津招聘

Job Functions：

Support both internal/external customers for less complex project/products’ inquiries and Identify opportunities for external sales.

支持内部/外部客户处理相对通用的项目/产品查询(选型并报价)，并识别外部销售机会

工作职责：

1、处理收到的电子邮件查询，并提供高质量的解决方案，以满足客户的需求和规格;制定SAP客户关系管理报价并及时交付给客户。

2、通过1office热线为客户的咨询提供即时支持/解决方案;确保代理商的在线可用性，以达到指定的电话性能;熟练使用Trio系统进行日常操作;

3、识别新客户的销售机会，并产生外部销售线索

4、按照定义的流程在SAP CRM One Office系统中处理;通过一系列问题快速确定客户需求，收集所需信息

5、处理客户出现的问题。

6、收集产品信息等并分享给团队

1、Handle incoming email inquiries and offer solutions to suite customer needs and specifications with high quality; Produce SAP CRM quotations and deliver to customer timely.

2、Provide instant support/solution to inquiries via 1office hotline; Ensure agent’s availability on-line aiming for specified performance of telephony; Proficient use of Trio system for daily operation;

3、Identify sales opportunity from new customer and generate leads to external sales

4、Operate in CRM as per defined process; reporting any issues to super users for resolution; involvement in functionality improvement.

5、Handle customer issues if and when these arise.

6、Collect product knowledge and share to the team

职位需求：

1、 本科学历，工科背景优先

2、 3年以上工业行业售前技术支持相关工作经验优先，有一定的产品报价、选型工作经验

3、 英文书面熟练

4、 熟悉CRM、SAP系统优先

1、Bachelor’s Degree in engineering is preferred

2、3+ years working experience in technical supporting or quotation related supporting

3、Fluent in English, both oral and written. Able to communicate technical details with English speaking colleagues

4、Basic CRM/SAP knowledge within the related work area

5、Proficient with Microsoft Office products

The Grundfos Group
Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our purpose is to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

Grundfos China
Grundfos China officially starts in 1995, has established 1 holding company, 2 sales companies (Shanghai and Chongqing), 2 concept stores, 22 offices, 2 production operations, Hong Kong SAR and one technical center. Employing the staff of around 1,600 and generating annual sales exceeding 3.2 billion RMB in 2018, as products are widely used in industry, building service and water utility.