天津招聘

岗位职责:

Overall purpose of the role:

The Field Service Engineer will provide typical after sales support for all Servomex Gas Analyzers and sample systems. He is required to support end users and to travel all China customers. He has good flexibility to travel and to possess an approachable character in order to conduct trainings, to execute projects in house testing, to conduct in house service repairs, to extend remote telephone/email technical support to all customers and partners. He must possess strong gas analytical knowledge of 3rd party gas analyzers, with at least 3 years of gas analytical service experience. He would be required to have good understanding on functional design of sample handling system, sample extraction methods, basics of gas chromatography.


Key responsibilities and accountabilities:

? Commission and repair all models of the Servomex product line.
? Ensure that the company’s reputation is maintained and enhanced through exceeding expectations, delighting customers and achieving company objectives.
? To provide technical support to Servomex Technicians, Field Engineers, Applications Specialists and Sales Team, as well as, end users, channel partners and distributors as needed.
? To take responsibility and leadership roles as necessary to assist in the growth and volume of Field Service and Repairs by promoting Training, Service Center Repairs, Commissioning and Rental programs.
? To provide assistance with technical sales enquiries for Servomex products and help make our customers aware of the advantages of maintenance contracts.
? To complete required documentation for service activities such as field service, training, expense and labor utilization reports by required deadlines.
? To communicate with relevant departments regarding problems with Servomex equipment and systems by utilizing CFS System. Take responsibility for completing all follow up actions required in the CFS process.
? To be responsible for all details of service visits. These include making travel arrangements, contacting end user for final visit confirmation and carrying the required spares inventory to complete repairs.

任职资格:

Essential skills and experience:

? A proven track record of working within a Field Service Engineer position with demonstrable experience of installing and troubleshooting and repairing gas chromatographs
? Strong Electronic and Instrumentation background.
? Significant experience with gas analyzers utilizing paramagnetic, IR, Zirconia Coulometric and TDL for process measurements.
? Experienced in providing various levels of customer training.
? Excellent trouble shooting capabilities to solve problems.
? General and sample system integration knowledge
? Ability to interpret maintenance manuals, schematics, and wiring diagrams.
? Competent in MS Office suite and SAP.
? Good written and verbal English skills.
? Ability to work and communicate with multicultural partners.

Desirable skills and experience:
? Experience in using any other CRM tools.
? Experience and knowledge of Lean manufacturing techniques. Implementing Lean projects.
? Preferably can speak Japanese / Mandarin.

思百吉公司(Spectris)是一家制造精密仪器仪表及控制设备的公司。我们极力注重与尊贵的客户一起工作，并帮助他们提高制造过程的效率。我们的策略是致力于那些对最终用户产品性能有直接影响的专业仪器仪表及控制设备的设计和制造。思百吉的产品能够提高产品质量和性能，提高生产能力和产量并减少停工时间和损耗，从而使客户降低成本。同时还可帮助客户提高对产品质量的控制，并可用于研发应用中的测试。我们策略中一个关键要素是我们的售后支持与服务方面。在售后支持与服务方面，我们拥有专业知识极为丰富的工程师可以为您在安装和维修保养方面提供全面帮助

Spectris is a leading supplier of productivity-enhancing instrumentation and controls. Our businesses are leaders in the markets they serve, with recognised brands and award-winning products.

What we do
We make highly-specialised measuring instruments and controls for some of the most technically demanding industrial applications. Our products and services aim to enhance customers’ productivity, yielding them clear benefits by helping them to work better, faster and more efficiently.

How we do it
Alongside our products, our people are key to our success and play an essential role in delivering our strategy, particularly in the development of new products, software and services and building relationships with customers. We encourage a culture of entrepreneurial initiative, underpinned by our values and Code of Business Ethics. We look for similar characteristics in the companies we acquire or partner with.

Our strategy
Our strategic objective is to deliver sustainable profitable growth for our shareholders by enhancing the productivity of our customers. This is focused not just on the supply of equipment but, increasingly, on the provision of innovative customer solutions, involving services, software and related activities.